Fairspin Casino - Player’s struggling to withdraw his winnings.

I dont suggest this casino is very bad attitude i deposite whit card bank and whit fess change from euro to money uah is from ukraine 

there is faulse infromation whit rules if you deposite whit card bank you whitdraw whit same card bank  afther that they say me is problem technical whitdraw card and afther that they say me is impossible to whitdraw whit card bank

any way when i say them i will complain to who suggest me your casino they dont care me

i belive in casinoguru i will make a officiel complain whit all prouve which i have

Dear benrih,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear sir

i apreciat your answer realy how i belive in casino guru and the big understending players for whitdraw they offer in them table payment card bank visa or master i can sendyou i screan shoot even how i say it before deposit is in UAH i paye fess to change and in herm and condition they even explain how much longer time for whitdraw card 5 WORKING DAYS and for me is a scam i have prouve about what i say i can send it all

yes account verified even whit draw in proces and afther that canceled

even thzy offered me 15 free spin to change me review ididnt use them

just i want whitdaw on me card bank how i deposit and even to close me account

i add something maybe is important for player if i use another methode to whitdraw i cant use this money for anything no buy or to send it to persone because is money from web gambling because is hapened whit me whit muchbetter and skrill too

best ragard

Thank you, benrih, for your reply. I'm afraid I don't quite understand. Was any other payment method to withdraw your winnings offered to you by the casino, please?

Hi be walet or crypto skrill or muchbetter all tthis méthode IS not good for me because i cant use tthis Money for anything no buy no whitdraw to card bank because IS money from web gambling i can send you mail from muchbetter ,,,,,,, i used card bank for deposit just i want to whitdraw to card bank

BEST regards

Thank you, benrih, for your reply. If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. 

If you wish to forward any relevant communication, you can do so at petronela.k@casino.guru. Looking forward to hearing from you.

Dear Benrih, for the moment we have already sent 748 Euro on your Card. The rest of the amount was returned to your game account. You can withdraw this amount through e-wallets or any crypto wallet that you can see in the cashier section.

We are really sorry that we can not sent all the amount to your card due to some bank restrictions. But we can transfer the amount in any other way.

Please make one more withdraw request to the preffered method.

Hi dear sir

thank you to care about me casse they say sendto me account card bank 748 Euro i recive mail at 07/07

Your withdrawal request will soon be at the stage of processing. The funds will be credited to your account shortly.

whitout mention about amount

how i can send you me stament account to check it or to send me refrence refund

if they cant send money from they recive it have to advice player

best regards

Dear benrih,

Could you please confirm that you have received already the first payment of €748? Thank you very much.

Do I understand correctly that the bank transfer which has been processed on the 7th of July still didn't reach you? Have you requested another withdrawal of the remaining amount through an e-wallet?

Yes how you see It one statment card bank whish i sent you i Can send another for this i Ask for number transaction refund

No i didnt use another méthod whitdraw

Why they didnt send all amount

I whitdraw another amount by card bank from 07/07 till now nothing

because in them mail didnt Say what to do for me its not clary what this casino writ here in guru and what writ me IS not transparant

Thank you

Dear Benrih

We are happy to tell you that all your funds were succesfully withdrew on your card. We found the best solution for you. Also we ve got all the rrn codes of the transactions that we made.

Both whitdraw not one me card bank i speaked on chat from tow days

I want référence of whitdraw money IS not one account card bank

Both whitdraw not in me card bank i speaked on chat they told from tow days they Say me will answer me on mail till now nothing send me code of transaction

Both code 748 eur and 250 euro

Dear Benrih

We just sent to your email address all the rrn codes of the transactions

Please check your email box and ask your bank regarding these transactions

Thanks to both sides for the updates.

Dear benrih,

I can see that you have received all RRN codes. Is there anything else needed for your to check the transactions? Have you received your winnings, please?

Dear sir i recived thé whitdraw 250 eur thé first whitdraw till now i didnt recive It i will sens toi statment card bank i writ them mail to send ne référence whitdraw whit date and amount

BEST regards

Do I understand correctly that the second withdrawal of €250 has been received already, while the first one of €748 is still missing?

Yes still mising 748 euro i writed them mail yo send me référence and date and amount i will send you statment Card bank

BEST regards

Dear benrih,

I still didn't receive it. Have you sent it to petronela.k@casino.guru, please?

Dear Benrih

We have sent you the RRN codes of the transactions

Did you ask the bank about your withdraws with that RRN codes?

Dear benrih,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

hi dear sir i was ill i had accident car

ok i will end you statment bank a soon to your mail

the casino to send RRN by amount and date and time

best regards

I still haven't received it. We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Dear benrih,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

hi dear sir

i sent you by mail statment card bank and this casino till now didnt send me details of RRP each one by reference and amount and date

thank you

i sent you by mail statment card bank from 21/06/2022 TO 30/08/2022

and this casino till now didnt send me details of RRP each one by reference and amount and date

thank you

Thank you very much, Benrih, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thank you very much

Thé casino dont want to send me what i want RRN amount each code and dat

Best regards

Hello benrih,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Fairspin Casino to join the conversation and participate in the resolution of this complaint.

Dear Fairspin Casino,

The player states that they are still yet to receive the amount of EUR 748. I see that there are multiple RRNs that were sent to the player with regard to this amount. Can you advise if it has been processed in multiple transactions? and if so, can you provide details of those, for example, the amounts of each?

Kind regards,

Adam

Hello FairSpin Casino,

Thank you for your response, and for sending the separate amounts for each RRN. I have cross-referenced these with the bank statements provided by the player, and there do not seem to be any transactions listed for these amounts. Would it be possible at all to also provide the dates of these transactions?

Dear benrih,

Can you please confirm if you have spoken to your bank and provided them with the above information? Also, you stated that the withdrawal of €250 has been received (I believe via two transactions), can you please point out when this was so that I can locate it on the statements you have provided?

Kind regards,

Adam

Yes i asked me bank for this i wanted to know This RRN code by amount and date and sender thill now nothing but This casino dont want to back me money now more than tow month

Thank you

Hello benrih,

Please forgive me but I am not sure I understand correctly. Are you stating that you have asked the bank to trace these transactions? What was their response? Please also address my other question regarding the payment(s) that you have received already.

Kind regards,

Adam

I didnt recibe This money i asked me bank till today nothing in me account card bank

For this i asked thé casino RRN code by amount and date and sender name

Best regards

Refunds date

30/06/2022

Please investigate this with your bank

And send us the official document that the bank doesnt receive the money if it is so

I sent thé statmentcard bank to staff casino guru me bank Cant give such document you give me a prouve for thé transaction i want me money back early

if it is up to you to give me proof of the transfer, I have sent the statement of the bank card to casino GURU

Dear Adam you read them answer they escape each time i want from thé casino to give proof transaction date amount name sender how many time i asked for this

I want me money back and i dont suggest This casino fairspin to any one

Best regards

We have sent you all the requested answers sir

Please ask the bank for the official answer regarding these transactions and provide it to us!

No you didnt send all all information

1/you can tell me how many times i asked for RRN details you can read all your answer.

Date

Amount

Sender Who sent the money

All answer IS escape becaus your answer IS thing by thing not all what i requested

if it is up to you to confirm the transaction .

you can read all your answer.adam and petronela receiced statment card bank whish im thankfull of them help

Dear benrih,

You stated previously that you had received the amount of EUR250 from the casino, are you now stating that this has not been received? If it has, I once more ask you to point this out in your statement.

As I understand the situation, the casino has provided the following information regarding the payment of the EUR748 (The RRN's, the amounts and the date refunded to you):

158 euro - RRN 216985456770

135 euro - RRN 216985457078

115 euro - RRN 217185524730

120 euro - RRN 217185526026

125 euro - RRN 217585774186

95 euro - RRN 217185524458

Date: 30/06/2022

I believe this should be enough for your bank to investigate, have you spoken to them yet?

Kind regards,

Adam

Thank you Adam

How i show you statment card bank

Till now nothing .

name sender i mean Who send thé amount

And fairspin.removed from them système depósit and whitdraw card bank you can check It

How i say It to petronela befor months

 i recive mail at 07/07 from fairspin

Your withdrawal request will soon be at the stage of processing. The funds will be credited to your account shortly.

whitout mention about amount i Can transfert the mail becaus mail received 07/07.

And RRN code 30/06 im confused

I want a proof transaction.

Best regards

Hello benrih,

I appreciate you have provided a bank statement, but you should also contact your bank with the information provided and ask them if they can find out what has happened to the transactions by tracking the RRN numbers. If you do this and then show how the bank responds, it can be investigated further. To clarify the date mentioned above, the casino stated that the payments were sent to you on 30.06.2022.

Kind regards,

Adam

Dear Adam thank you

If This statment dont show any transaction in This date .i asked ne bank many Times by phone .same answer any transfert fund received .

What to Say more i want A PROOF OF TRANSFERT .TICKET OR A DOCUMENT OF TRANSFERT ANY PROOF .they send Money then have a proof how me i have a proof of depósit ??

You see them method payement they change It and removed système card bank .This mean they have deficilty whit bank payment

Best regards

Dear FairSpin Casino,

Are you able to supply any supporting evidence that the amounts mentioned have indeed been sent to the player? It can be posted here or sent directly to my e-mail, adam.m@casino.guru.

Kind regards,

Adam

From our side we have given all the necessary information regardind the withdraw

We are asking for the proofs from the bank

That the bank didnt receive the payments

Please dear Benrih send to us the proofs from the bank

Proof OF bank IS statment how you want proof from me and you dont sent any proof for transaction even your answer IS escape

Adam you read

To send money you have document official then send It yo me

Me bank dont give document for somethign not received

We have already gave you the RRN numbers of the transaction

Please send us official answer from the bank

RRN not enough give me a proof OF transaction

How me i have proof OF deposit ????

RRNs are the proof of the withdraw

You have to contact your bank and resolve this issue through the bank

Your bank must initiate the check on these transactions

Dear benrih,

To clarify further, while I can appreciate that the statement provided doesn't show receipt of these payments, your bank should be able to trace the transactions by using the RRN numbers supplied to find out what happened to them.

I recommend contacting your bank by e-mail and asking them to check the transactions for those numbers. When they respond, send their response to the casino (or post it here) and then the casino can proceed accordingly.

Are you able to do this if it will aid in finding a solution?

Dear Fairspin Casino,

Are you unable to provide us with any further proof of transaction from your end in order to help resolve this?

It can be sent directly to my e-mail if you wish for it to be kept confidential (adam.m@casino.guru).

Kind regards,

Adam

Me bank dont received tell me name Who send money and give proof

I asked me bank ecery day

THEY TOLD NE NAME THE SENDER

Hello benrih,

The casino has stated that they need an official response from the bank, so you will need to provide some sort of evidence to show their reply. This is why I suggest you contact them by e-mail and explain to your bank that you need a response from them that you can show to the casino.

Kind regards,

Adam

Statment show everything .

Why THEY dont want to provide Who send thé money i mean name

Dear benrih,

In order for us to proceed with this case, I recommend that you contact your bank by e-mail as mentioned previously so that you can provide their response to the casino. If there is some reason you are unable to do so, please let me know.

Dear Fairspin Casino,

I would like to ask you to respond to my previous question, any further information you can provide would be much appreciated.

Kind regards,

Adam

Dear Adam we have sent you the proofs via email

Dear benrih,

The casino has provided us with evidence from the payment provider which suggests that the issue can only be resolved by your bank.

I would like to ask you once more, have you been able to contact your bank and obtain an official response from them regarding the transactions?

Kind regards,

Adam

Dear benrih,

Please respond and answer the question regarding contacting your bank. I will extend the timer for 7 days. Please be aware that if we do not hear from you within the allotted time the complaint will be rejected.

Kind regards,

Adam

Dear benrih,

As we have had no further response from you regarding contacting your bank, this complaint will now be rejected as previously mentioned. It can be reopened at any time.

Kind regards,

Adam