The player from Germany used a no deposit bonus and then took advantage of a deposit bonus at the casino. However, after reporting extremely poor returns and suspecting fake games, the player's account was subsequently blocked without any communication from the casino. After a closer examination, we ended up rejecting this complaint as unjustified.
F1 Casino - Player's account blocked after raising concerns.
Amount: €20
F1 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
The casino is nothing but a fake.
I used their 20 euro no deposit bonus.
I then played my favorite game Big Bass Splash for 0.10 euros.
Not a single free spin was given.
Thinking it was my bad luck, I noticed a 200% deposit bonus and, thank goodness, I put in only 20 euros.
That left me with 60 euros.
I simply played again the 0.10 euro bet.
In total, I received only 2 free spins.
The first free spin netted me a 1x win, the second 9x.
I’ve been playing at online casinos for a long time, but I’ve never seen a payout rate like this on Big Bass Splash.
I’ve attached screenshots from both free spins as a warning about this fake casino with fake games.
When I mentioned this issue in their chat, they blocked my account without communication.
Please, please, please, never deposit money into that casino.
Automatic translation:
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1 year ago
Dear Eriksson,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).
If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible
Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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1 year ago
Translation
Hello,
Unfortunately, I cannot provide you with the game history because I can no longer access my game account.
I was immediately banned and blocked.
Then this case can also be closed, but I still advise every player not to deposit money there.
Automatic translation:
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1 year ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
