The player's not receiving the promised bonuses for yet unknown reason. The complaint was closed as the player stopped responding.
Evolve Casino - The player's not receiving the promised bonuses.
Amount: ??
Evolve Casino
Safety Index:Above averageSafety Index
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6.6
Evolve Casino has a Safety Index of 6.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi. I've noticed for a few weeks that I'm wrong to not unlock any promotions, not receive cashback. The more you deposit, the more unfairly you are treated. Example: promotion Mission passable, from 30€ deposit up to 100 free spins on Saturdays. There were no free spins available for me in the last two weeks. Despite multiple deposits. On Mondays, cashback credit is actually paid out, which you also do not receive. In the chat request, only nonsense comes out like too little deposit, despite more than 30 euros, or CashtoCode would not be a real credit, only pay with it and there were never any problems with it, just end the chat session if you complain or free spins have expired in the meantime , although no email or notification received, except apology nothing comes back. I have deposited quite a bit there and I feel really betrayed. I hope I'm in the right place and that I can be helped in some way. Please give us a short feedback. Yours sincerely, Katharina. Thanks
Automatic translation:
Public
Public
2 years ago
Hello dendzikkatharina,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Evolve Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you did create any evidence of your claim or that you were supposed to receive the bonuses? When did you contact the casino regarding this issue and what did they respond on it? Is your account currently fully verified?
Looking forward to your answer.
Regards,
Nick
