EuroBets Casino - The player struggles to withdraw.

Payout there is no intention for them to pay me it's $423 and they won't even answer my messages please help what they're doing is Criminal

Hello brerzke,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with EuroBets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Real money was used cannot remember the last time that I spoke to them but it was about the payout and yes the account is verified around the same time I have my winnings

Hello brerzke,

Can you please specify that date? Is it still within the recommended 14 days?

5-18-22

Thank you brerzke for the confirmation. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you Nick I will wait to hear from Thomas on this matter

Hello brerzke,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite EuroBets Casino to join the conversation and participate in the resolution of this complaint.

Dear EuroBets Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear brerzke,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I wish I could be of more help.

Kind regards,

Tomas