EuroBets Casino - Player’s withdrawal has been delayed.

I made withdraw a week ago and was told it takes up to 7 days. I sent all documents and last 2 days 2 people tell me it will be posted soon. And another representative said 12 or more days

Dear Leo,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for and if it has been your first withdrawal request in this casino? Furthermore, please specify how much was your withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Today will be 9th day. And I requested withdraw a few times.and I requested bitcoin withdraw

Thank you very much Leo for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Leo,

I looked at your case and understand the situation. I will contact the casino and see what can be done.

I asked on live chat with agent about when I will get my withdraw and was told Thursday I will get it. So that's today. Nothing as of yet.

Hi Leo,

I managed to get a reply from the casino by Skype, they are looking into the matter. I will keep you updated.

We would like to ask the Euro Bets Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

I asked yesterday again via live chat and was asked to submit documents again. I did and they said a recent utility bill. I gave my credit card bill and housing authority letter addressed to me. They said someone would contact me shortly I Havnt heard nothing back . I logged on few minutes ago and tried to get someone on live chat and asked again if I can please have my withdraw completed. No response. It's only $106 dollars

Hi Leo,

I tried to reach out to the casino repeatedly by email and by Skype. I was told they would take a look and get back to me. Unfortunately, they never did. I’m afraid, there is not much that I can do without the help of the casino. The casino isn't licensed so there is no gaming authority to turn to. I will mark the complaint "unresolved" in our system. I understand, this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could help you more.

Best regards,

Peter

We received information from both casino and the player that the issue was resolved.