Euro Palace Casino - The player struggles to withdraw her balance.

I haven't been able to withdraw my money from this casino for 10 months. $7540 is a lot of money to me. When withdrawing the money, I got the wrong card and my money got stuck. and this site took my money. I want to withdraw money through ecopayz. Dear, please help me. I gave a new account to no avail. so i want to withdraw money through my ecopayz

Hello nasanbat.ariunaa,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Euro Palace Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise what you mean by "wrong card"? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

hello... At the casino I used a joint account to make money by filling in my name correctly. So the card details are in my name and the bank account name is in my partner's name. therefore, my money has been frozen, and I want to withdraw the money to my ecopayz account. vagger got bonus, it was 3000$, played blackjack slot again and increased it to 7540$

It is true that the top-up was done on my card through the joint account, and it is true that I won the money. I want the money now. thank you all. Sincerely, Nasanbat Ar*****.

I didn't know that virtual cards used to buy shoes are prohibited in casinos. surname and all information was in my name. Only the joint account holder's account has changed. So please help me, I am seriously ill and will never recover. periodically faints and wakes up not knowing what to do. how hard is life. It's true that my account has been spent, it's true that I've had income in the casino, it's true that I've won money playing, If the card information matches but the account is different, I want to receive the money through my ecopayz account, please help me, thank you 🙁

Hello nasanbat.ariunaa,

Do I understand it correctly that the account the card belongs to is not yours? Does it mean you did deposit with a 3rd party payment method?

Can you please forward an evidence that the shared account also belongs to you?

Hello nasanbat.ariunaa,

I have to unfortunately inform you that the casino has refused any communication with us so we won't be able to proceed in resolving the complaint.

All I can recommend is to contact directly the casino's licensing authorities as the casino is obligate to respond to them.

I'm really sorry that we could not be more of a help this time.

Will you be contacting the authorities and do you require any assistance with it?

Regards,

Nick

Yes Nick help me i want complaitns to Malta

i dont even know to write and how to contact you help me Nick

Hello nasanbat.ariunaa,

Please use this website to fill out a complaint https://www.mga.org.mt/player-hub/lodge-a-complaint/

As the casino has MGA license, they should respond to them and once they come to a conclusion, they will contact you about the outcome and the casino will be obligate to act according to their decision.

Is there anything else we can assist you with?

Dear nasanbat.ariunaa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.