The player's deposit did not arrive to his casino account. The complaint was closed as the player stopped responding.
DrueckGlueck Casino - The player's deposit did not arrive.
Amount: 50 CHF
DrueckGlueck Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
DrueckGlueck Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I transferred CHF 50 with VISA 5 days ago - the money still hasn't appeared in my game account today. When chatting, you only get comforting phrases after hours.
Automatic translation:
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2 years ago
Dear Jali,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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2 years ago
Dear Jali,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
Translation
The chat comforts me with nice words but doesn't react at all to the missing transfer to my account. I have emailed documentation from my credit card issuer proving that the money was transferred and not returned. The casino doesn't seem to care. You should urgently demote the casino in the ranking!
Automatic translation:
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2 years ago
Dear Jali,
Please note that in case of misplaced or lost deposit, we recommend to wait at least 2-4 weeks for the casino to credit the money. If you have send them the payment confirmation, it is only a matter of time before they would add the balance.
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2 years ago
Translation
yes, well, then I'll wait - I don't think these scammers react!
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2 years ago
Dear Jali,
I will set the timer back to you and please let us know if there will be any update or answer from the casino.
