The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
DrueckGlueck Casino - Player’s withdrawal has been delayed.
Amount: €442.3
DrueckGlueck Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have set myself a credit limit of € 200. Since my account is at € 642.30, € 442.30 should be paid out automatically. This payout has still not been processed since December 31, 2021. I currently have an active bonus, but it only came after the withdrawal request. I don't get any feedback from LiveChat or by email.
Automatic translation:
Public
Public
2 years ago
Dear Susanne,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
