The player from Austria is dissatisfied with the casino’s RTP (Return to Player). We’ve rejected this complaint in our system due to lack of evidence.
DrueckGlueck Casino - Player is questioning casino’s specific game fairness and credibility.
Amount: ??
DrueckGlueck Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
8 months ago
Public
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3 years ago
Translation
I want all of my deposits to be returned. How can it be that I deposit every time and the promised mechanics never work?
How many spins do I have to do with moonprincess or rise of olympus until decisions are finally made that are good for the player, and not just for the casino.
Somewhere it's over - I already know what I'll hear - yes, that's all fair play - that's game mechanics, and so on and immediately.
The first princess or hadres has the ability to convert characters into pictures. No matter where we have 4 characters and 3 pictures. So after he decides, it is already certain that he will choose a character.
Now he has the opportunity to choose between the remaining 3 characters or from the 3 different images (gods, princes). That means from this point in time when he decides there is a 50-50 chance. But that does not come to the wearing here. most of them only signs, and if he or she chooses a picture, then it won't do any good. And if I get a picture out of 10 attempts - is that the 50-50 chance?
If that's the random number generator, then I wonder why I've been getting shit for so long since April? This is not just a blessing but also elsewhere. I would like to know what Playngo did with these games?
You used to get 5 pictures in a row after a spin - haven't I got it for months?
I'm not about high winnings - of course everyone wants to hit the jackpot at some point - I just want to have the feeling again that I have a fair cahnce in my games - just the feeling that something could work - no more
Automatic translation:
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3 years ago
Dear Paclmaya,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. As far as I can tell, the casinos can’t influence the RTP (return to player) of the games. The game providers are responsible for running the games. Sometimes, long streaks of losses can make it feel like the games are not fair, but they are quite common, especially when playing high-volatility games. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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3 years ago
Translation
Well, then it is normal that I am doing over 2500 spins in one week at Drueckglück, Playjango, Redkings in the casinos and I always have the feeling that no matter which of the 3 casinos I play in, I always have the same bad random number generator?
Then your theory - every spin is a coincidence - unfortunately cannot be correct
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3 years ago
Please understand, that it is very difficult for us to proceed with this case without any supporting evidence. If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any proof that something unfair is going on, there is nothing we can do.
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3 years ago
Translation
I'll be happy to give you my account details-no problem-look at last week's spins. no problem either.
Today, for example, I paid into 3 casinos - I made a total of - without lying - over 700 spins at the casinos only for moonlight princess - at 60 cents a total of 2 free spins on 3 different casinos.
At fezbet I said-try it with 20 cents per pusher-and then it went halfway-I increase to 60 cents-because supposedly every spin is pure coincidence-Bämmmmm-they shit themselves like before!
I only have one thing - don't believe every bullshit that the casino is looking for in terms of rating, totality and so on.
The whole time it was said that as a casino you can't manipulate servers. Hm If that's the case, how can it be the casino Frank- (I think) but was caught manipulating a server.
And that's all I don't understand. How can an online casino manipulate a server?
To the subject of pressure luck, playjango, Redkings. If I understand it correctly, I should have its own ID in each of the casinos. Only why do I get the feeling that moonprincess - or rise of olympus at moonprincess - or rise of olympus the same if you have any-are the gods or princess always too stupid to use their ability for me?
I'll make you an offer - next month I'll deposit in all 3 casinos and record the games from them, and then send them to you - is that okay - can I do that at all?
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3 years ago
Firstly, I would strongly recommend against sharing your login information with any third party.
Secondly, please understand, that it is very difficult for us to proceed with this case without any supporting evidence. We would like to help you, but it’s impossible for us at this time.
If you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.
