The player from the United Kingdom claimed that the casino's verification process was problematic, causing withdrawal issues, and that the live chat function was non-responsive. Despite our attempts to communicate with the player to gather more information and resolve the issue, she did not respond to our messages. As a result, we were unable to investigate further and had to reject the complaint due to lack of communication from the player's side.
Donbet Casino - Player experiences verification and withdrawal issues.
Amount: £300
Donbet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
Donbet Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
8 months ago
Scam no way to verify yourself to make withdrawal live chat button is fake and does not do anything scam site!
Public
Public
8 months ago
Dear Lisa2633,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Donbet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
