HomeComplaintsDonbet Casino - Player experiences verification and withdrawal issues.

Donbet Casino - Player experiences verification and withdrawal issues.

Amount: £300

Donbet Casino
Safety Index:Fresh casino
Submitted: 18 Apr 2024 | Case closed : 05 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

6 months ago

The player from the United Kingdom claimed that the casino's verification process was problematic, causing withdrawal issues, and that the live chat function was non-responsive. Despite our attempts to communicate with the player to gather more information and resolve the issue, she did not respond to our messages. As a result, we were unable to investigate further and had to reject the complaint due to lack of communication from the player's side.

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7 months ago

Scam no way to verify yourself to make withdrawal live chat button is fake and does not do anything scam site!

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7 months ago

Dear Lisa2633,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Donbet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick




Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

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6 months ago

Dear Lisa2633,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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6 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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