Dogsfortune Casino - Player's winnings were voided.

The same casino as duobetz deceives people and delays verification until they remove your winnings from your account and blame the account being dormant.

Warning stay away from these 2 casinos.

Milad

Dear milad1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I better understand the situation.

Could you explain if the casino voided your winnings as a direct result of the incomplete verification process? Was your account blocked? When did the verification process start? What documents were requested from you, and which documents did you provide? Have you accumulated your winnings with or without an active bonus?

Thank you very much in advance for your reply.

Best regards,

Tomas

This is a sister casino to Duobetz, which you tried to contact without success and in the end exde confiscated my money of 1000 euros, because my account is dormant although they stopped responding completely.

And I see this is the same have tried to get in touch but no response.

And I think that these 2 casinos' rating of 4.9 is very misleading because I am not the first and not the last they do this way with .

As a serious warning to all players, the rating should be lowered significantly.

Milad

Thank you for your reply, milad1.

As you correctly pointed out the casino has a no-reaction policy with us.

Could you provide evidence of your claims your winnings were confiscated due to your account becoming dormant? Please forward the communication between you and the casino and any evidence to my email at tomas@casino.guru alternatively, post it here. I'll look forward to your reply.

Here you will see 2 pieces of proof that the win was rejected and is missing from my account

Please understand the issue regarding the other casino is published here, and since it's closed as unresolved the penalty is already applied. I would like to ask you to focus on providing information about the relevant casino.

Regarding your Dogsfortune casino issue, could you explain what is your verification status? Is there any balance on your casino account the casino withheld or was confiscated?

Would you be able to provide evidence of this to my email tomas@casino.guru? Alternatively, post it here. I'll await your reply.

Understood

But the process with sister casino duobets was hell and led nowhere.

This casino has exactly the same setup and has already stopped responding to both email and chat.

It seems to be a common procedure with these that when you have a win, they no longer respond.

Then it's like this that they want all documents in 1 mg chunks, even selfies.

Understand if it is about verification of address or passport but selfie.

So I am fed up with this ridiculous process and since they are no longer responding they will confiscate my money just like Duobetz did.

Milad

I am sorry for the frustrating experience, and also I apologize for not replying sooner.

Would you be able to forward me emails from the casino as evidence of this ongoing issue? Please understand without any evidence of the issue, such as chat transcripts or emails, we'll be forced to reject the complaint.

My email is tomas@casino.guru

Do I understand correctly the selfie with an ID was the last document requested from you? When exactly have you provided the document to the casino?

Thanks in advance for your reply.

Dear milad1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.