Hello all,
Thank you for bringing this case to our attention. Hope everyone is doing well and had a lovely weekened.
There are some key things to note:
First thing to note is that we did not make anyone deposit and we cannot make someone deposit because it comes from the player.
Secondly, we put Alpsko on a cooloff period to reopen his account and we also, before opening the account, asked the user many questions relating to responsible gaming and did other things to confirm that he was okay with the reopening of his account.
He asked for the reopening a few times and in the end we closed his account for good telling him that he was no longer able to reopen the account on July 1st until the cooloff period was over.
Another thing to note is his previous complaints, he is no novice of opening the account, claiming addiction, closing it, reopening it, and then claiming for funds back.
We asked him multiple times of the reason of closure and he said "to be honest i dont know it anymore, i have so many casino accounts, i just dont remember".
We confirmed with the user in multiple ways if he was okay to gamble and we also put the user on a cool off period.
Statements that came to the user as follows: "I take full responsibility of reopening my account"
We have a very strong legal team in Europe and got them involved in this case as well to proceed further if we can reopen this account.
There is more we would like to add but we can continue this offline.
Can you please provide us with a good email to speak with?
Warm regards,
Del Oro Casino
Hello all,
Thank you for bringing this case to our attention. Hope everyone is doing well and had a lovely weekened.
There are some key things to note:
First thing to note is that we did not make anyone deposit and we cannot make someone deposit because it comes from the player.
Secondly, we put Alpsko on a cooloff period to reopen his account and we also, before opening the account, asked the user many questions relating to responsible gaming and did other things to confirm that he was okay with the reopening of his account.
He asked for the reopening a few times and in the end we closed his account for good telling him that he was no longer able to reopen the account on July 1st until the cooloff period was over.
Another thing to note is his previous complaints, he is no novice of opening the account, claiming addiction, closing it, reopening it, and then claiming for funds back.
We asked him multiple times of the reason of closure and he said "to be honest i dont know it anymore, i have so many casino accounts, i just dont remember".
We confirmed with the user in multiple ways if he was okay to gamble and we also put the user on a cool off period.
Statements that came to the user as follows: "I take full responsibility of reopening my account"
We have a very strong legal team in Europe and got them involved in this case as well to proceed further if we can reopen this account.
There is more we would like to add but we can continue this offline.
Can you please provide us with a good email to speak with?
Warm regards,
Del Oro Casino