HomeComplaintsDafabet Casino - Player's deposit has not been credited to his account.

Dafabet Casino - Player's deposit has not been credited to his account.

Amount: 50,000 INR

Dafabet Casino
Safety Index:Above average
Submitted: 07 May 2024 | Case closed : 17 Jun 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

6 months ago

The player from India deposited 50,000 INR into his Dafabet account via bank transfer. However, the deposit was not credited and the Dafabet team did not respond to his emails. We recommended that the player contact his payment provider for investigation, which might have taken approximately one month. Despite multiple follow-ups, the player did not respond to our messages, leading to the complaint being closed due to lack of communication.

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7 months ago

I have made a deposit of 50000 inr into dafabet account via bank transfer but its been very long my deposit has not credited yet and the dafabet customer keep ignoring my email i have attached the payment receipt ..please help me out

And im attaching the bank account ..this the dafabet account where i sent the funds


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7 months ago

Dear pantakaran19, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

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7 months ago

Ok im waiting

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7 months ago

But i have all the proofs

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7 months ago

They keep saying me that i need to wait for 2-4 hours 2 to 4 hours but nothing happened can you please to then because i have contacted their bank as well State bank of India and the manager of Bank is reqdy to provide the letter with sign and stamp that he his bank has received the payment from my account ...but the dafabet bet they are saying me wait for 2-4 hours can you please contact the casino. ... i have lost very much money in dafabet's casino and still they are not cooperating with me doing frauds can you please contact the casino.

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6 months ago

Dear pantakaran19,

now that almost a month has passed since you submitted this complaint, could you please update me on the current status of your deposit? Has it been credited to your casino account, or has it been returned to your bank account?

Please let me know.

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6 months ago

Dear pantakaran19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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6 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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