Cresus Casino - Player has been experiencing technical difficulties.

Dear all,

I put 1000 euros but I can put more than 30 k.

i usually play on « Buffalo king » machine edited by Pragmatic Play.

I procede by depositing 1000 euros and I play 2,8 eyris bet.

As I play usually the machine, I know it a little bit.

in a 1000 euros play session, usually the machine gives almost nothing until 500 euros and then I get good bonuses and I can play further and further and it happened many times to have big wins (between 2 and 5k).

it doesn’t systematically succeed of course however it makes me enjoy the game.

Few weeks ago, I noticed that by following the same strategy, I am disconnected at around 500 euros so the machine becomes cold when I connect back. All the times this happened, I lost the totality of the 1000 euros.

according to me :

1- the length of the game session influences the chance to win.

2- crésus casino manages to disconnect me voluntary.

please consider my case and bring me an answer.

best regards and thanks for the precious help you are providing to casino players.

Dear Kamel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots videos, or your game history along with any relevant communication to petronela.k@casino.guru and advise if this were an isolated case or it has happened in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela,

I will download from their website hoping that is is possible to export into Excel file.

kind regards,

Thank you, Kamel. I will be waiting for your email patiently.

Hi Petronela,

Finally, they did the same error with me today and I took a screenshot that I just shared with you by email on your adress petronela.k@casino.guru.

kind regards,

Quick update : Casino is trying to convince me that getting disconnected has no effet on my session game. I believe it is not true and somehow this is why I am requesting your help. Please note that game provider Is Pragmatic.

Thank you very much, Kamel, for providing all the necessary information via email. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Kamel.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Dear all,

I appreciate your support.

I do suspect that pragmatic is behind my troubles. They didn't at all reply to my email. Casino is searching the reason why I get disconnected right now.

Kind regards,

Hello Kamel.

The casino has informed us that the casino support did all the necessary investigations and provide you with advice and technical support. Could you confirm that your issues with disconnecting have been solved?

Hello Kamel.

Please, is your issue resolved?

Dear Jozef, still having disconnection issues. Today for example after less than 3 hours of session.

and still thinking Pragmatic play is responsible for it.

They are hosting the game and the Casino made all the possible checks.

kind regards

Dear Kamel

The casino team has reacted.

Indeed the player experienced disconnections issues again because he played from a browser we already told him not to use. 

Please, could you confirm that you obliged all the casino recommendations?

I am sure that you can see now that your statement that the casino disconnects you on purpose is not correct.

Dear all,

only chrome doesn’t cause disconnection.

we can consider my statement was incorrect however Chrome experience is not that good : unrequested zoom where it is impossible to play.

kind regards.

Dear Kamel.

Thank you for your confirmation and I can just agree that this kind of problem is much more connected with the casino software provider or/and platform. I would suggest you checking other web browsers if Chrome is not sufficient or search for other platforms (which I recommend you less). I am now closing the complaint as 'rejected' because it is clear that the casino is not behind these technical errors. Let me know if you have any questions or require further assistance. 

Best regards, Jozef

Casino.Guru