HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,564Opened770Unresolved5,502Resolved13,137Rejected22,155
Active filters: Casino:
Clear all filters
Sort
Our verdict No reaction

LuckyHour Casino - Player’s account has been closed due to bonus dispute.

Unresolved Submitted: 13 Feb 2025
Black points: 645
Disputed amount: €3,717
Safety Index 7.7 Above average
Our verdict No reaction

First Casino - Player's account has been closed unexpectedly.

Unresolved Submitted: 13 Feb 2025
Black points: 94
Disputed amount: 8,000 ₴
Safety Index 8.7 High
Our verdict Unreasonable excuse

LOOT.BET Casino - Player's funds are confiscated due to site maintenance.

Unresolved Submitted: 13 Feb 2025
Black points: 600
Disputed amount: $300
Safety Index 3.4 Very low
Our verdict No reaction policy

Snai Casino - Player's winnings are delayed.

Unresolved Submitted: 12 Feb 2025
Black points: 54
Disputed amount: €150
Safety Index 7.6 Above average
Our verdict No reaction

RoyalGame Casino - Player's account has been closed and withdrawals canceled.

Unresolved Submitted: 12 Feb 2025
Black points: 561
Disputed amount: $1,180
Safety Index 6.8 Above average
Our verdict No reaction policy

GoldenPharaoh Casino - Player’s winnings haven’t been received yet.

Unresolved Submitted: 12 Feb 2025
Black points: 40
Disputed amount: £84
Safety Index 1.6 Very low
Our verdict Insufficient evidence from casino

Freedom Casino - Player's winnings have been confiscated.

Unresolved Submitted: 11 Feb 2025
Black points: 10,358
Disputed amount: €10,000
Safety Index 2.8 Very low
Our verdict No reaction policy

Doctor Spins Casino - Player faces harassment from casino communications.

Unresolved Submitted: 10 Feb 2025
Black points: 629
Disputed amount: €5,000
Safety Index 2.6 Very low
Our verdict No reaction policy

Jupi Casino - Player’s winnings are confiscated.

Unresolved Submitted: 10 Feb 2025
Black points: 528
Disputed amount: €3,900
Safety Index 2.3 Very low
Our verdict Insufficient evidence from casino

X7 Casino - Player’s withdrawal has been delayed.

Unresolved Submitted: 10 Feb 2025
Black points: 3,616
Disputed amount: €3,500
Safety Index 3.7 Low
Show more complaints (+10)
Showing 2,251 - 2,260 of 5,502 complaints
1...225 226 227...551
Go to pageof 551 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Fury of Anubis_Push notification
Share your wins on Pragmatic Play slots, get another chance for winning with Casino Guru!