HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,209Opened871Unresolved5,397Resolved12,985Rejected21,956
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

Lemon Casino - Player has a delayed withdrawal issue.

Closed Submitted: 03 Feb 2025
Disputed amount: €975
Safety Index 9.8 Very high
Our verdict Other

Jettbet Casino - Player’s winnings were confiscated.

Closed Submitted: 03 Feb 2025
Disputed amount: €5,760
Safety Index 0.9 Very low
Our verdict Player stopped responding

1win Casino - Player’s withdrawal is delayed.

Closed Submitted: 03 Feb 2025
Disputed amount: $200
Safety Index 8.8 High
Our verdict Player stopped responding

NordicBet Casino DK - Player's account is closed and cashout is delayed.

Closed Submitted: 03 Feb 2025
Disputed amount: €1,800
Safety Index 8.7 High
Our verdict Player stopped responding

SpinJo Casino - Player's winnings have been confiscated.

Closed Submitted: 03 Feb 2025
Disputed amount: €952
Safety Index 8.9 High
Our verdict Insufficient evidence from player

MrWest Casino - Player was able to play despite an active self-exclusion in the partner brand casino.

Closed Submitted: 03 Feb 2025
Disputed amount: €3,900
Safety Index 6.2 Below average
Our verdict Other

PowerUp Casino - Player’s account has been closed due to suspicion.

Closed Submitted: 03 Feb 2025
Disputed amount: €15,800
Safety Index 8.5 High
Our verdict Player stopped responding

Amerio Casino - Withdrawal of player's winnings has been delayed.

Closed Submitted: 03 Feb 2025
Disputed amount: 450 R$
Safety Index 3.5 Low
Our verdict Player stopped responding

KinBet Casino - Player's withdrawal has been delayed.

Closed Submitted: 03 Feb 2025
Disputed amount: A$2,400
Safety Index 6.7 Above average
Our verdict Unjustified complaint

QuickWin Casino - Player’s bonus balance has been confiscated.

Closed Submitted: 02 Feb 2025
Disputed amount: 72,000 Ft
Safety Index 8.7 High
Show more complaints (+10)
Showing 8,211 - 8,220 of 21,956 complaints
1...821 822 823...2,196
Go to pageof 2,196 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.