Wild Robin Casino - Player's withdrawal request is delayed.

I have been requesting my recording for 2 days now but it remains in request, this is not possible! When I read this, it seems like a spam casino

Dear Stefanietjevh,

Thank you very much for submitting your complaint. We’re sorry to hear about the issue with your withdrawal and understand your concern.

Please note that it’s quite common for withdrawals to take several days—or even weeks—to be fully processed. Delays may be caused by unfinished KYC verification, a high volume of withdrawal requests, or other internal processing factors.

For this reason, we advise players to remain patient, fully cooperate with the casino, and wait at least 14 days from the withdrawal request before submitting a complaint.

If your account has been successfully verified, your game history reviewed, and your withdrawal approved by the casino, yet you still haven’t received your winnings after 14 days, please let us know. We will then step in and try to assist you further.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Dear Stefanietjevh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.