HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All36,500Opened907Unresolved4,645Resolved11,429Rejected19,519
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

Stake Casino US - Player's account access is restricted.

Closed Submitted: 17 May 2025
Disputed amount: $6
Safety Index:Above average
Our verdict Player stopped responding

VulkanSpiele Casino - Player's withdrawal is delayed due to ID issues.

Closed Submitted: 17 May 2025
Disputed amount: €3,550
Safety Index:Above average
Our verdict Player stopped responding

RoboCat Casino - Player is facing difficulties closing her account.

Closed Submitted: 17 May 2025
Disputed amount: NZ$3,000
Safety Index:Above average
Our verdict Other

Royal Reels Casino - Player believes that their withdrawal has been delayed.

Closed Submitted: 17 May 2025
Disputed amount: A$9,000
Safety Index:High
Our verdict Player stopped responding

VivatBet Casino - Player's welcome bonus has been denied.

Closed Submitted: 17 May 2025
Disputed amount: €16
Safety Index:Above average
Our verdict Player stopped responding

Rockstar Casino - Player's withdrawal has been delayed.

Closed Submitted: 16 May 2025
Disputed amount: 43,000 lei
Safety Index:Fresh casino
Our verdict Player stopped responding

Winbay Casino - Player’s account closure is delayed.

Closed Submitted: 16 May 2025
Disputed amount: €5,000
Safety Index:Above average
Our verdict Unjustified complaint

Bitz Casino - Player’s account has been closed.

Closed Submitted: 16 May 2025
Disputed amount: 32,000 TRX
Safety Index:High
Our verdict Other

BookofCasino - Player requests refund after account closure request.

Closed Submitted: 16 May 2025
Disputed amount: €4,888
Safety Index:Very low
Our verdict Unjustified complaint

Wild Robin Casino - Player seeks refund after account violation.

Closed Submitted: 16 May 2025
Disputed amount: €1,332
Safety Index:Above average
Show more complaints (+10)
Showing 4,141 - 4,150 of 19,519 complaints
1...414 415 416...1,952
Go to pageof 1,952 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
2000eur push_alt
Share your wins on Pragmatic Play slots, get another chance for winning with Casino Guru!
Subscribe to our newsletter for no deposit bonuses, free tournaments, new slots, and more.