FanoBet Casino - Player’s winnings have been confiscated.

On 29 November 2025 at 01:15 PM, Fano.bet unilaterally confiscated €4,853 from my account via an internal admin transaction. In the history this appears as "TRANSFER_ADMIN_2…" for -€4,853, not as a game result or a withdrawal I initiated. I never requested this transfer and never gave any authorization for my balance to be removed.​

The disputed €4,853 comes from real‑money play only. I had an active deposit bonus at the time, but these winnings were generated exclusively from my cash balance. I then manually cancelled the bonus before placing any bets with bonus funds, and continued with real money only. At no stage did the casino inform me of any breach, restriction, or issue with my play.​

As soon as I noticed the missing balance, I contacted live chat and was told to email my VIP manager, Phil. On 30 November 2025, I sent a detailed email demanding an explanation and the restoration of my funds. Phil replied the same day, confirming he had received the message and was "looking into the situation" with his team. Since that brief acknowledgement, the casino has stopped communicating altogether: no explanation, no decision, no partial response, and no return of my money, despite follow‑up emails.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Can you see your balance divided into real-money and bonus-money balance, or is your entire balance displayed as one amount?
• When exactly did you cancel your bonus, and how much of the wagering requirements had already been completed at that moment?
• Did you receive any warning or notification that your balance would be confiscated if you cancelled your bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika