OnBet Casino - Player's deposit is delayed.

"I made a deposit on ON.bet 15 days ago. The payment was successful, and my bank confirms the transaction was completed. I have provided all proofs and contacted ON.bet support multiple times.

However, ON.bet keeps blaming the receiver/payment provider and has not resolved the issue. This is unfair to me as the customer, as I completed my part correctly.

I am requesting Casino Guru’s help to mediate, as ON.bet’s delay and refusal to take responsibility have caused significant inconvenience. I am also requesting compensation or a resolution for this failed deposit."

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with OnBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is the transaction recorded in the deposit history found in your player's account?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue, denying responsibility? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Sunnyst,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru