The player from Germany has his account blocked by Monro after requesting documentation for the origin of his withdrawals. Unable to provide proof, his Skrill account is also blocked, and he seeks a refund of all his deposits due to the account closure without reason.
Monro Casino - Player’s account has been closed.
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6d 13h 40m 25s
Monro Casino
Safety Index:HighCase summary
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4 days ago
Translation
I was a Monro customer for a long time. After countless deposits and withdrawals, Skrill requested documentation from me proving the origin of the withdrawals. I contacted Monro to request this information. Following this request, my account was blocked. Since I couldn't provide proof, my Skrill account was also blocked. I had a high level of activity with Monro, having traded several thousand euros there. Because my account was closed without reason, I want all my deposits back.
Automatic translation:
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2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Monro Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- Was there any withdrawable balance on your player's account when your account was blocked?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
