RakeBit Casino - Player's account is closed and winnings are confiscated.

Hello,

I would like to submit a complaint regarding Rakebit Casino. I requested a 50 USDT withdrawal, and only a few minutes later my account was blocked without warning. At the time of the block, my account had 23 USDT available and 50 USDT pending withdrawal.

After contacting support, I received a generic message accusing me of violating their Terms and Conditions, specifically section 17 related to anti-fraud rules. However, they did not provide any specific information about what rule was supposedly broken. I have never engaged in any fraudulent activity, multi-accounting, chargebacks, external software, or anything else listed in their message.

Their response says the decision is final and cannot be appealed, and they refuse to provide proof or details. This looks like an unjustified and unfair confiscation of my funds. I am simply asking to access my account and receive my legitimate balance.

I kindly request CasinoGuru to help communicate with the casino, ask for clear evidence of their accusations, and assist in recovering my 23 USDT balance and 50 USDT withdrawal. Thank you for your support.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear fulerosik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Hello Katarina,

Thank you for your response. I will gladly provide the requested information.

1️⃣ Games played:

I was playing only slots. No live casino, no sports betting, no strategies or irregular play patterns.

2️⃣ Verification:

Yes, I successfully passed the standard verification before my account was blocked. I had no pending KYC requests at the time of the closure.

3️⃣ Winnings with or without bonus:

The funds in question (23 USDT available balance + 50 USDT pending withdrawal) were accumulated without any active bonus and without wagering requirements.

No bonus abuse was possible since I was playing with real money only.

---

My account was blocked a few minutes after requesting a 50 USDT withdrawal, and the support refused to provide any specific reason, mentioning only a generic "violation of T&C section 17".

I have never used multiple accounts, VPN fraud, automated tools, or any prohibited activity.

I kindly ask for your help in obtaining clear justification and recovering the confiscated funds.

Thank you very much for your assistance.

Best regards,

fulerosik

Dear fulerosik,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear fulerosik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru