HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42,530Opened855Unresolved5,664Resolved13,421Rejected22,590
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

21bets Casino - Player's struggling to complete account verification.

Closed Submitted: 08 May 2023
Disputed amount: 900,000 kr
Safety Index 2.5 Very low
Our verdict Player stopped responding

Casibee Casino - Player's deposit wasn't credited.

Closed Submitted: 08 May 2023
Disputed amount: 25,000 INR
Safety Index 7.2 Above average
Our verdict Player stopped responding

LightCasino - Player's account was closed.

Closed Submitted: 08 May 2023
Disputed amount: 1,822 zł
Safety Index 8.0 High
Our verdict Player stopped responding

Jupi Casino - Player's withdrawal was rejected.

Closed Submitted: 08 May 2023
Disputed amount: €1,500
Safety Index 2.3 Very low
Our verdict Player stopped responding

Svenplay Casino - The player's account got blocked.

Closed Submitted: 08 May 2023
Disputed amount: €300
Safety Index 4.1 Low
Our verdict Insufficient evidence from player

Casinozer - The player's self-exclusion failed.

Closed Submitted: 08 May 2023
Disputed amount: €39
Safety Index 8.5 High
Our verdict Player stopped responding

ZotaBet Casino - Player's withdrawal seems delayed.

Closed Submitted: 08 May 2023
Disputed amount: €10,000
Safety Index 8.3 High
Our verdict Player stopped responding

BonusBet Casino - Player’s struggling to complete account verification.

Closed Submitted: 08 May 2023
Disputed amount: €4,064
Safety Index 4.6 Low
Our verdict Player stopped responding

Zoome Casino - Player believes that their withdrawal has been delayed.

Closed Submitted: 08 May 2023
Disputed amount: NZ$135
Safety Index 8.8 High
Our verdict Unjustified complaint

MyStake Casino - Player’s account has been blocked.

Closed Submitted: 08 May 2023
Disputed amount: €85
Safety Index 9.7 Very high
Show more complaints (+10)
Showing 16,501 - 16,510 of 22,590 complaints
1...1,650 1,651 1,652...2,259
Go to pageof 2,259 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.