21bets Casino Review

The player from Belgium had self-closed his verified account with a €100 deposit. However, he had requested a refund to his JettonWallet and hadn't received any response or refund. The player's account had been fully verified on March 1, and he had requested closure on March 7 due to self-protection and lack of service. He had asked for a refund on March 8, but after one response from the casino promising to look into it, there had been no further communication. We had requested additional information from the player to help resolve the issue, but he did not respond. Consequently, we had been unable to investigate further and had to reject the complaint.

The player from the Netherlands had faced an issue where his account was closed just two minutes after depositing 200 EUR. Despite having contacted the casino's support multiple times for a refund, he had received no responses. After confirming that he had submitted verification documents and his account had been verified, we had decided to allow the casino an additional 12 days to process his refund. However, due to the lack of response from the player to our further messages and questions, we had to reject the complaint. The investigation could not be continued or a potential solution provided due to this lack of communication.

The player from Germany had self-excluded from Jupi Casino due to a gambling addiction and had requested account closure at all sister/partner casinos. However, she had been able to register and deposit €160 at 21bets, a sister casino of Jupi, which she subsequently lost. Despite her claim that her self-exclusion should have been applied across all partner casinos, we had clarified that self-exclusion at one casino did not automatically apply to associated casinos. We had explained that both casinos operated under a Curacao license, which did not enforce group self-exclusions. The player's request for a refund was denied by the casino and we had supported this decision, as there was no violation of any rules by the casino.

The player from New Zealand had 4,816 euros removed from his account by 21Bets after self-exclusion. The casino allegedly accused the player of breaching 24 terms without providing a detailed explanation. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Norway has been trying to resolve a dispute for several months, but they have not received any response. In April, the Casino confiscated 360 euros from the player's account without specifying the reason or providing any explanation. We rejected this complaint as it was sports betting related.

The player from Sweden closed themselves out from all Famagousta B.V. casinos but was still able to deposit on two of their casinos weeks later. The player requested a refund, citing their explicit request for a permanent ban on all casinos under the same license. Player’s complaint has been resolved successfully.

The player from Australia submitted a driving license for verification purposes. The casino rejected the document and asked the player to submit a copy of his passport instead. The player stopped responding to our questions and comments, that's why we had to reject the complaint.