Martin's work as analyst is focused on data maintenance and management. However, what sets Martin aside is his incredible focus and dedication to removing outdated information and replacing it with new information as soon as possible. This way making sure players' experience and understanding of cas...
OverviewSafety and fairnessGamesBonusesPaymentsCustomer supportUser reviewsDiscussion
Martin P.
Author
Martin Pecka
Casino Analyst
Martin's work as analyst is focused on data maintenance and management. However, what sets Martin aside is his incredible focus and dedication to removing outdated information and replacing it with new information as soon as possible. This way making sure players' experience and understanding of cas...
Maximum net winnings per account are limited to €50,000
Low withdrawal limits
Not all game providers are available for all countries
Not all payment methods are available for all countries
Casino screenshots
In-depth review
In this review, we break down 21bets Casino. Our independent team used our casino review methodology to look at what stands out and what falls short. Our analysts went through the casino's Terms and Conditions, licenses, player complaints, support, and limits one by one. This helped them place this casino on a scale from safe and legit to a clear scam.
Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. 21bets Casino received a Low Safety Index of 3.6 in our review. This reflects a poor showing for fairness and safety. Continue reading our 21bets Casino review to find out more about this casino and determine if it's the right fit for you.
Safety Index of 21bets Casino – Is it fair and safe?
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our 21bets Casino review, we extensively examined and analyzed the Terms and Conditions of 21bets Casino. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be somewhat unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, based on our findings, we advise caution if you choose to play at this casino.
Based on our estimates or gathered data, 21bets Casino is a medium-sized online casino. In proportion to its size, it has received complaints with a high total value of disputed winnings. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
Based on our findings, no important casino blacklists feature 21bets Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
Taking into account all factors in our review, 21bets Casino has scored a Safety Index of 3.6, representing a Low value. We suggest players to steer clear of this casino and opt for one with a higher Safety Index.
Note: As far as we are concerned, 21bets Casino is related to 3 different casinos. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of 21bets Casino. They had a positive effect.
T&Cs of 21bets Casino evaluated
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of 21bets Casino to be somewhat unfair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints about 21bets Casino
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We currently have 7 complaints about this casino in our database. Because of these complaints, we've given this casino 1,905 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of 21bets Casino
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
However, the User satisfaction score is only calculated once a casino has 5 or more reviews. Since we have only collected reviews from 4 players, 21bets Casino does not have a User satisfaction score yet. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Licenses and company information
21bets Casino has estimated annual revenues higher than $1,000,000. Based on the revenues, we consider it to be one of the smaller online casinos on the market.
21bets Casino was licensed by regulatory authorities in these specific countries or geographic areas: Kahnawake (Kahnawake Gaming Commission), Curaçao (Curaçao Gaming Authority).
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
EUR 500 per day
EUR 50,000 lifetime net win limit
EUR 7,000 per month
EUR 5,000 daily net win limit
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Customer support and language options
"Every online casino we review is assessed for the quality and availability of its customer support and the range of languages it supports." The language and support options at 21bets Casino are shown in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
Portuguese
Russian
German
Finnish
Italian
Bulgarian
Czech
Greek
Serbian
French
Slovenian
Albanian
Croatian
Azerbaijani
Turkish
Macedonian
Norwegian
Romanian
Hungarian
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at 21bets Casino, managing your account, withdrawals, or other matters. We would say 21bets Casino has an average customer support based on the responses we have received during our testing.
Slots and casino games at 21bets Casino
Players can enjoy these types of casino games at 21bets Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games supplied by 88 game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play'n GO, Merkur Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Thunderkick, Betsoft Gaming, Playson, Amatic, Evoplay, Ezugi, Push Gaming, SA Gaming, Saucify, BGaming, GameArt, Endorphina, Habanero, Red Rake Gaming, Spinomenal, Booming Games, Tom Horn, Booongo (BNG), MrSlotty, Relax Gaming, Smartsoft Gaming, eeze, Platipus, InBet Games, Lucky Streak, Amigo Gaming, Mancala Gaming, Spinmatic, Spadegaming, BF Games, Elbet, Spribe, OneTouch, Kiron Interactive, CT Gaming, Triple Profits Games (TPG), Spearhead Studios, RAW iGaming, Betsolutions, Medialive, Mascot Gaming, Copacabana Games, Vivo Gaming, Spinoro, Zeus Play, PG Soft (Pocket Games Soft), PlayStar, Cool Games, Nucleus Gaming, Games Inc., VoltEnt, FunTa Gaming, Gamebeat, TVBet, Espresso Games, Hölle games, Fugaso, Felix Gaming, Skywind Group, Caleta Gaming, Fazi, Superlotto Games, Gamzix, Kalamba Games, 1spin4win, Zillion Games, Popiplay, InOut, Vibra Gaming, Clawbuster, Funky Games, Rogue Gaming, Triple Cherry, 7Mojos, EURASIAN (EA) Gaming, Hacksaw Gaming, Netgame, Ruby Play, Ka Gaming.
Bonuses and codes offered by 21bets Casino
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.
Currently, our database has the following 6 bonuses from 21bets Casino:
125% up to €750 and 250 extra spins
100% up to €750 and 250 extra spins
125% up to €500 and 500 extra spins
Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.
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Company info
Established
2022
Estimated annual revenues
< $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of 21bets Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Small to medium casinoMedium group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 5 complaints from other sources.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Negative
Low win limit: €5,000 / day (net win)
Low withdrawal limit
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.
Submit a complaint
Games
Games
Explore the game selection available at 21bets Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 14
Not Available: 1
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by 21bets Casino, including their no deposit bonus offers and first deposit welcome bonuses.
No bonuses available for players from Ohio
Unfortunately, it seems that 21bets Casino does not offer any bonuses to players from your country.
Payment methods
Payments
Browse an overview of payment methods supported by 21bets Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(8)
Payment methods (8)
Transaction limits
Withdrawal limits
€7,000
per month
€500
per day
Win limits
€5,000
Daily net
€50,000
Lifetime net
Currencies
Traditional
Supported Fiat currencies.
USDCADEURGBPAUDNOKRUBZAR
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
21 languages
EnglishFrenchGermanItalianRussian
16 more
All languages (21)
English
French
German
Italian
Russian
Spanish
Albanian
Azerbaijani
Bulgarian
Croatian
Czech
Finnish
Greek
Hungarian
Macedonian
Norwegian
Portuguese
Romanian
Serbian
Slovenian
Turkish
Live chat
Available in
1 language
English
All languages (1)
English
Customer support:
Available in
1 language
English
All languages (1)
English
Live chat rating
Average
Average response time: 10m
Based on 4 tests
Date and tester
Response time
Rating
20 Sep 2026
Martin P.
10m
Average
10 Sep 2025
Attila G.
Not measured
Average
04 Oct 2023
Lilo S.
Not measured
Average
20 Jun 2022
Natalia B.
Not measured
Bad
E-mail support rating
Bad
Based on 1 test
Date and tester
Rating
04 Dec 2024
Matej L.
Bad
User reviews
User reviews of 21bets Casino
This is a place to share experience with 21bets Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Not enough data
Rated by 4 users
Very positivePositiveNeutralNegativeVery negative
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We want players to understand gambling.
• 3 years ago
Seems like a scam!!
The site advertises super-fast withdrawals, and it turns out to be a very difficult confirmation process. They ask for really strange documents, a photo of yourself with a birth certificate (who the hell even dares to put it on a casino website?? No casino ever asks for it!)
The name is similar to another well-known casino, so you can easily get confused! I don't play here anymore. "24/7 chat customer service" is just a bot
Vaikuttaa huijaukselta!!
Sivuilla mainostetaan supernopeaa kotiutusta, ja paljastuu että on hyvin hankala vahvistus prosessi. Pyytävät todella outoja dokumentteja, kuvaa itsestäsi syntymätodistuksen kanssa (kuka tuommoista uskaltaa edes laittaa mihinkään casinosivuille?? Ikinä ei mikään casino tommoista vaadi!)
Nimi on samanlainen kuin toisella parempimaineisella kasinolla joten voi helposti mennä sekaisin nämä! En pelaa täällä enää. "24/7 chat asiakaspalvelu" on vain botti
Weird verification process
Outo vahvistusprosessi
Slow customer service
Hidas asiakaspalvelu
• 3 years ago
I have won 78 000 euros here. But The withdrawal limit sucks. And it takes ages to verify iam still waiting to be verified. Overall a Nice casino but iam scared as it takes to long time and they copy paste answers in the chat when asked about anything
Many games
Support are good
Many payment methods
Ages to verify
No elk or nolimit city games
Withdrawal limit must be raised
500 euro per day withdrawal
7000 withdrawal per month
• 3 years ago
played gonzos quest megaways. 0,60€ bet missing. but all the other options available. got one bonus, game is lagging so badly i saw the winning amount in my cashier before the bonusrounds even started. everytime you open this game it goes turbomode if you dont change it like three times to normal. very odd and questionable site. tried to discuss this via chat but ony bot that didnt even lead me to real human. sent email and and their answer wasnt even related to my complaint. easily goes in top 3 in worst experiences i have had.
deposit was okay
games lagging
questionable because of all the missing pieces and errors in games
no live chat available
email supports answer
• 4 years ago
Worst of all, impossible withdrawals, deposit fees, slots with an awkward payout, even for a deposit I had to wait three days for my credit to be posted to the account, very slow assistance and only in English. As if that weren't enough I suffered a scam of 41.96, a suspicious charge, I'm afraid some of them have stolen my data .... stay away from these jackals
Il peggiore in assoluto, prelievi impossibili, commissioni sui depositi, slot con un payout imbarazzante, addirittura per un deposito ho dovuto attendere tre giorni prima che il mio credito venisse contabilizzato sull'account, assistenza lentissima e solo in inglese. Come se non bastasse ho subito una truffa di 41.96, un addebito sospetto, temo che qualcuno di loro si sia appropriato dei miei dati....state lontani da questi sciacalli
Discussion
21bets Casino discussion
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