Jannete, a skilled Casino Analyst at Casino Guru, dedicates her time to sourcing and gathering the latest information about online casinos. Her primary task is continuously updating our casino database, guaranteeing the inclusion of precise and reliable data for our users. In her university years, J...
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Jannete H.
Author
Jannete Hills
Casino Analyst
Jannete, a skilled Casino Analyst at Casino Guru, dedicates her time to sourcing and gathering the latest information about online casinos. Her primary task is continuously updating our casino database, guaranteeing the inclusion of precise and reliable data for our users. In her university years, J...
In this review, we break down 21bets Casino. Our independent team used our casino review methodology to look at what stands out and what falls short. Our analysts went through the casino's Terms and Conditions, licenses, player complaints, support, and limits one by one. This helped them place this casino on a scale from safe and legit to a clear scam.
The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. 21bets Casino scored a Very low Safety Index of 2.5, which represents a significant inadequacy in ensuring fairness and safety, as per our evaluation. Keep reading our 21bets Casino review to learn more about this casino and decide whether it is a good choice for you.
Safety Index of 21bets Casino – Is it fair and safe?
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our 21bets Casino review, we extensively examined and analyzed the Terms and Conditions of 21bets Casino. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, as we identified some serious issues with fairness of this casino's T&Cs, we suggest seeking a casino with fairer T&Cs or at least proceeding with caution if you settle on playing at this casino.
Based on our estimates or gathered data, 21bets Casino is a medium-sized online casino. In proportion to its size, it has received complaints with a high total value of disputed winnings. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
Based on our findings, no important casino blacklists feature 21bets Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
On the whole, also considering other contributing factors in our assessment, 21bets Casino has achieved a Safety Index of 2.5, which is classified as Very low. We strongly urge players to refrain from using this casino and search for one with a higher Safety Index instead.
Note: As far as we are concerned, 21bets Casino is related to 3 different casinos. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of 21bets Casino. They had a positive effect.
Terms and Conditions of 21bets Casino
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of 21bets Casino to be unfair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints regarding 21bets Casino
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We currently have 7 complaints about this casino in our database. Because of these complaints, we've given this casino 2,394 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of 21bets Casino
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
However, the User satisfaction score is only calculated once a casino has 5 or more reviews. Since we have only collected reviews from 4 players, 21bets Casino does not have a User satisfaction score yet. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Licenses and company information
21bets Casino is owned by Famagousta B.V., and we have estimated its yearly revenues to be greater than $1,000,000. Based on the revenues, we consider it to be one of the smaller online casinos on the market.
21bets Casino was licensed by regulatory authorities in these specific countries or geographic areas: Kahnawake (Kahnawake Gaming Commission), Curaçao (Curaçao Gaming Authority).
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
EUR 500 per day
EUR 50,000 lifetime net win limit
EUR 7,000 per month
EUR 5,000 daily net win limit
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The options available at 21bets Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
Spanish
Portuguese
German
Finnish
Italian
French
Norwegian
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at 21bets Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of 21bets Casino as average.
Slots and casino games at 21bets Casino
Players can enjoy these types of casino games at 21bets Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games supplied by 88 game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play'n GO, Merkur Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Thunderkick, Betsoft Gaming, Playson, Amatic, Evoplay, Ezugi, Push Gaming, SA Gaming, Saucify, BGaming, GameArt, Endorphina, Habanero, Red Rake Gaming, Spinomenal, Booming Games, Tom Horn, Booongo (BNG), MrSlotty, Relax Gaming, Smartsoft Gaming, eeze, Platipus, InBet Games, Lucky Streak, Amigo Gaming, Mancala Gaming, Spinmatic, Spadegaming, BF Games, Elbet, Spribe, OneTouch, Kiron Interactive, CT Gaming, Triple Profits Games (TPG), Spearhead Studios, RAW iGaming, Betsolutions, Medialive, Mascot Gaming, Copacabana Games, Vivo Gaming, Spinoro, Zeus Play, PG Soft (Pocket Games Soft), PlayStar, Cool Games, Nucleus Gaming, Games Inc., VoltEnt, FunTa Gaming, Gamebeat, TVBet, Espresso Games, Hölle games, Fugaso, Felix Gaming, Skywind Group, Caleta Gaming, Fazi, Superlotto Games, Gamzix, Kalamba Games, 1spin4win, Zillion Games, Popiplay, InOut, Vibra Gaming, Clawbuster, Funky Games, Rogue Gaming, Triple Cherry, 7Mojos, EURASIAN (EA) Gaming, Hacksaw Gaming, Netgame, Ruby Play, Ka Gaming.
Bonuses and codes offered by 21bets Casino
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.
As of right now, our database holds 3 bonuses from 21bets Casino, including:
120% up to $400
80% up to $600
100% up to $200
Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.
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Company info
Owner
Famagousta B.V.
Operator
Famagousta B.V.
Established
2022
Estimated annual revenues
< $1,000,000
Casino Bonuses
21bets Casino bonuses
Browse all bonuses offered by 21bets Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
User reviews of 21bets Casino
This is a place to share experience with 21bets Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
The site advertises super-fast withdrawals, and it turns out to be a very difficult confirmation process. They ask for really strange documents, a photo of yourself with a birth certificate (who the hell even dares to put it on a casino website?? No casino ever asks for it!)
The name is similar to another well-known casino, so you can easily get confused! I don't play here anymore. "24/7 chat customer service" is just a bot
Vaikuttaa huijaukselta!!
Sivuilla mainostetaan supernopeaa kotiutusta, ja paljastuu että on hyvin hankala vahvistus prosessi. Pyytävät todella outoja dokumentteja, kuvaa itsestäsi syntymätodistuksen kanssa (kuka tuommoista uskaltaa edes laittaa mihinkään casinosivuille?? Ikinä ei mikään casino tommoista vaadi!)
Nimi on samanlainen kuin toisella parempimaineisella kasinolla joten voi helposti mennä sekaisin nämä! En pelaa täällä enää. "24/7 chat asiakaspalvelu" on vain botti
I have won 78 000 euros here. But The withdrawal limit sucks. And it takes ages to verify iam still waiting to be verified. Overall a Nice casino but iam scared as it takes to long time and they copy paste answers in the chat when asked about anything
played gonzos quest megaways. 0,60€ bet missing. but all the other options available. got one bonus, game is lagging so badly i saw the winning amount in my cashier before the bonusrounds even started. everytime you open this game it goes turbomode if you dont change it like three times to normal. very odd and questionable site. tried to discuss this via chat but ony bot that didnt even lead me to real human. sent email and and their answer wasnt even related to my complaint. easily goes in top 3 in worst experiences i have had.
deposit was okay
games lagging
questionable because of all the missing pieces and errors in games
Worst of all, impossible withdrawals, deposit fees, slots with an awkward payout, even for a deposit I had to wait three days for my credit to be posted to the account, very slow assistance and only in English. As if that weren't enough I suffered a scam of 41.96, a suspicious charge, I'm afraid some of them have stolen my data .... stay away from these jackals
Il peggiore in assoluto, prelievi impossibili, commissioni sui depositi, slot con un payout imbarazzante, addirittura per un deposito ho dovuto attendere tre giorni prima che il mio credito venisse contabilizzato sull'account, assistenza lentissima e solo in inglese. Come se non bastasse ho subito una truffa di 41.96, un addebito sospetto, temo che qualcuno di loro si sia appropriato dei miei dati....state lontani da questi sciacalli
Safety Index explained
Safety Index of 21bets Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of 21bets Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Very low2.5/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
Warning:Unfair maximum win rule based on the total amount of deposits
This casino has an unfair rule, which restricts how much players can win based on their total deposited amount (even when playing without a bonus). If you only deposit a small amount, your potential winnings will be restricted.
Important:
Win limit of €5,000 per day
This casino has a win limit rule. You will not be able to win more than €5,000 per day.
Unfair terms and conditions
Use of the Martingale betting strategy may result in confiscated winnings
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Playing restricted games while wagering bonuses may forfeit bonus balances
T&C copied from the casino's website (in English):
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Placing bets below specified threshold may result in confiscated winnings
T&C copied from the casino's website (in English):
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Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
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Max win based on deposits
T&C copied from the casino's website (in English):
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Use of the Martingale betting strategy may result in confiscated winnings
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Policy that might unfairly affect some players
T&C copied from the casino's website (in English):
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Use of betting techniques that do not provide an unfair advantage may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Claiming one too many bonuses may be seen as a T&C violation
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Other factors
Slow or bad customer support
Low win limit: €5,000 / day (net win)
Low withdrawal limit: €7,000 / month
Complaints about 21bets Casino and related casinos
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