Casibee Casino Review

The player from New Zealand had her account locked by the casino after they had requested her mother's ID, address, and bank card. Although she had provided all the necessary information which had been approved, her account had remained inaccessible and her money had not been refunded. The Complaints Team had found that the player had breached the casino's terms and conditions by using a payment method not solely in her name. This had led to the voiding of any winnings and the closure of her account. As a result, the complaint had been rejected. The team had advised the player to use only payment methods exclusively in her name when playing in online casinos to avoid similar issues in the future.

The player from India had an issue with a delayed withdrawal of 31000 INR from Casibee Casino and the subsequent unexpected closure of his account. After gathering and reviewing the details provided by the casino, it seems that one person registered and used more than one account or there was collusion, while there is a strong suspicion the user is even self-excluded from playing in the casino. In addition, all the pending withdrawals were successfully sent to the complainant's payment method, while the ownership of the payment method was confirmed by the player himself, and there are no remaining funds in any of the linked accounts. Later, the complaint was rejected because the player stopped responding to our messages and questions after we asked him for additional data and explanation.

The player from India had his account blocked without further explanation. The player's documents sent to the casino indicate signs of editing, thus do not meet the casino's requirements, and the verification could not be completed. Therefore, we asked the complainant to provide us with original documents and photos in order to investigate the case sufficiently. The complaint was rejected because the player did not respond to our messages and questions.

The player from India has been blocked without further explanation. The casino responded and stated that the player had failed the verification process. The player was asked to provide us with the documents so that we could review them, but they failed to respond to our requests. Consequently, the complaint was rejected.

The player's account got blocked during the verification process. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's withdrawal was delayed for almost 3 weeks. We contacted the casino and received the proof that the winnings were paid out to the player. The player finally confirmed getting his withdrawal. The complaint is closed as "resolved".