HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42,600Opened925Unresolved5,683Resolved13,455Rejected22,537
Active filters: Casino:
Clear all filters
Sort
Our verdict Unjustified complaint

Firespin Casino - Player's winnings have been confiscated.

Closed Submitted: 10 Mar 2024
Disputed amount: 16,000 zł
Safety Index 7.9 Above average
Our verdict Unjustified complaint

Nine Casino - Player’s deposit not refunded by restricted casino.

Closed Submitted: 10 Mar 2024
Disputed amount: £500
Safety Index 8.8 High
Our verdict Player stopped responding

MyStake Casino - Player’s winnings haven’t been received yet.

Closed Submitted: 10 Mar 2024
Disputed amount: £175,603
Safety Index 9.7 Very high
Our verdict Unjustified complaint

Celsius Casino - Player claims that payment has been delayed.

Closed Submitted: 10 Mar 2024
Disputed amount: 1 BNB
Safety Index 3.5 Low
Our verdict Unjustified complaint

Empire.io Casino - Closure and Confiscation After Self-Exclusion.

Closed Submitted: 10 Mar 2024
Disputed amount: €60,000
Safety Index 8.0 High
Our verdict Unjustified complaint

Beastino Casino - Player’s account closed after requesting cashback bonus.

Closed Submitted: 09 Mar 2024
Disputed amount: €100
Safety Index 7.5 Above average
Our verdict Unjustified complaint

Lucky Heroes Casino - Player’s withdrawal is delayed due to blocked verification.

Closed Submitted: 09 Mar 2024
Disputed amount: €1,500
Safety Index 6.9 Above average
Our verdict Other

Suprabets Casino - Player's winnings confiscated due to alleged violation of terms.

Closed Submitted: 09 Mar 2024
Disputed amount: Mex$8,000
Safety Index 4.6 Low
Our verdict Other

Terra Casino - Player is waiting for account verification.

Closed Submitted: 09 Mar 2024
Disputed amount: $350
Safety Index 6.2 Below average
Our verdict Player stopped responding

SG Casino - Player complains about inconsistent withdrawal practices.

Closed Submitted: 09 Mar 2024
Disputed amount: €6,500
Safety Index 8.4 High
Show more complaints (+10)
Showing 13,371 - 13,380 of 22,537 complaints
1...1,337 1,338 1,339...2,254
Go to pageof 2,254 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.