Lucky Heroes Casino Review

The player from Chile requested a withdrawal of 350,000 CLP via bank transfer over 20 days ago, which was approved but has not been credited to their account. The player's account has since been locked due to a self-exclusion request, and they no longer have access but are seeking their approved withdrawal.

The player from Germany, who had deposited around 20k, faced difficulty with withdrawals. Despite fulfilling the casino's demands by submitting verification multiple times, his attempts were continuously rejected. He believed the casino was systematically refusing to pay out any winnings, even 500€. The complaints team had attempted to investigate the issue and asked for more information from the player, but due to lack of response, they had to reject the case. The team emphasized that the player could reopen this complaint at any time in the future.

The player from Germany had been attempting to withdraw €3,500 of his €12,000 winnings from Lucky Heros for the past 9 days. His verification had been blocked and despite multiple attempts to send documents and contact via chat, there had been no progress. The player reported that the casino continued to reject his documents and eventually blocked his account. After reviewing the case, we found evidence that the player had used third-party funds to deposit in the casino, which was in direct conflict with the casino's terms and conditions. Therefore, the complaint was rejected.