Our expert casino review team has carefully analysed Lucky Heroes Casino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Lucky Heroes Casino has an Above average Safety Index of 6.6, which makes it an acceptable option for some players, but there are many casinos that rank even higher in terms of fairness and safety. Read our Lucky Heroes Casino review to discover more about this casino and decide whether it is a suitable option for you.
Safety Index of Lucky Heroes Casino – Is it fair and safe?
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Lucky Heroes Casino, we meticulously evaluated and analyzed the Terms and Conditions of Lucky Heroes Casino. We found some rules or clauses that were not favorable. Based on our findings we consider the T&Cs to be unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. As we uncovered some serious issues with the fairness of this casino's T&Cs, we recommend looking for a casino with fairer T&Cs or at least proceeding with caution.
Based on our estimates or gathered data, Lucky Heroes Casino is one of smaller online casinos. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn't have any complaints whatsoever). We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
We did not find Lucky Heroes Casino on any relevant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All of that, together with other factors considered in our review, has resulted in Lucky Heroes Casino having a Safety Index of 6.6, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices.
Lucky Heroes Casino T&Cs
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Lucky Heroes Casino to be unfair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints related to Lucky Heroes Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We have found no relevant complaints about this casino.
User feedback and assessment of Lucky Heroes Casino
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
However, the User satisfaction score is only calculated once a casino has 15 or more reviews. Since we have only collected reviews from 10 players, Lucky Heroes Casino does not have a User satisfaction score yet. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Lucky Heroes Casino company information and licenses
Lucky Heroes Casino belongs to Rabidi N.V. and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.
Lucky Heroes Casino has a gambling license in Curaçao. Their license was granted by Curaçao Antillephone N.V..
About payment methods and win and withdrawal limits
Lucky Heroes Casino accepts 83 payment options. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, Giropay, Sofort Banking, EPS, Przelewy24, Nordea, Neosurf, PostePay, Boleto Bancario, Bitcoin (BTC), AstroPay, Western Union, CartaSi, Transferencia bancaria local, SIRU, Bank transfer, Santander, Flexepin, Skrill 1-Tap, SticPay, MuchBetter, CashtoCode, eZeeWallet, Bitcoin Cash (BCH), Jeton, MiFinity, Voucher, Ethereum (ETH), Litecoin (LTC), Tether (USDT), Lunu, Dai (DAI), USD Coin (USDC), Ripple (XRP), Rapid Transfer, Volt, Mach, Khipu, Interac, Banco do Brasil, Bradesco, SafetyPay, Danske Bank, Aktia, Alandsbanken, Handelsbanken, OP Bank, POP Pankki, BNP Paribas, Binance Pay, S-Pankki, ING Bank, La Banque Postale, Société Générale, PhonePe, Paytm, UPI, K&H Bank, Satispay, Interbank, BBVA, Pago Efectivo, blik, Kushki, Scotiabank, Google Pay, ApplePay, Gigadat, Oma Säästöpankki, Säästöpankki, Itaú, Pay4Fun, Banco de Crédito BCP , Raiffeisen Bank, Crédit Agricole, Caisse d’Epargne, Ripley, MoonPay.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
EUR 500 per day
No win limit
EUR 7,000 per month
USD 500 per day
USD 7,000 per month
NOK 5,000 per day
NOK 70,000 per month
CAD 750 per day
CAD 10,500 per month
AUD 750 per day
AUD 10,500 per month
HUF 160,000 per day
HUF 2,100,000 per month
BRL 3,000 per day
BRL 56,000 per month
CLP 425,000 per day
CLP 5,950,000 per month
CZK 12,500 per day
CZK 175,000 per month
INR 40,000 per day
INR 560,000 per month
NZD 1,000 per day
NZD 14,000 per month
PEN 2,500 per day
PEN 35,000 per month
PLN 2,000 per day
PLN 31,500 per month
TRY 8,000 per day
TRY 112,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The table below contains information about the languages at Lucky Heroes Casino.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
Portuguese
24/7
German
24/7
Finnish
24/7
Italian
24/7
Czech
24/7
Greek
24/7
French
24/7
Norwegian
24/7
Turkish
24/7
Polish
24/7
Hungarian
24/7
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. Since customer support can assist you with problems related to registration process at Lucky Heroes Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say Lucky Heroes Casino has a good customer support based on the responses we have received during our testing.
Slots and casino games at Lucky Heroes Casino
You can play these types of games at Lucky Heroes Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games.
Titles supplied by 126 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Wazdan, PariPlay, Habanero, Red Rake Gaming, Spinomenal, Rabcat, 1X2 Gaming, Booming Games, Tom Horn, 2By2 Gaming, Iron Dog Studio, High 5 Games, Belatra Games, MrSlotty, Relax Gaming, EveryMatrix, Betgames, FBM, Fantasma Games, Platipus, Lucky Streak, Spinmatic, Spadegaming, Apollo Games, G Games, Aviatrix, NetGaming, ALL41 STUDIOS, OneTouch, Kiron Interactive, Revolver Gaming, Casino Technology, On Air Entertainment, Reevo, Mascot Gaming, Triple Edge Studios, Amusnet (EGT), PlayPearls, Givme Games, PGsoft (Pocket Games Soft), Gameburger Studios, Real Dealer Studios, Ela Games, OctoPlay, Skywind Group, Caleta Gaming, AvatarUX, Peter & Sons, 3 Oaks Gaming, Gaming Realms, Golden Rock Studios, Vibra Gaming, Stormcraft Studios, Spinberry, Interjuegos, Quik Gaming, Smartsoft Gaming, Swintt, Felt Gaming, Skillzzgaming, BF Games, Spribe, Gamomat, Arcadem, CandleBets, Atmosfera Live, Foxium, Betsolutions, Bally Wulff, SlotMill, Bombay Live, Salsa Technology, Oryx Gaming, Gaming Corps, Nucleus Gaming, Switch Studios, Leap Gaming, Ortiz, Gamebeat, Alea Partners, Kajot, Synot Games, Fugaso, Felix Gaming, Stakelogic, Fazi, Zitro, Gamzix, Woohoo Games, Kalamba Games, Zillion Games, Golden Hero, Apparat Gaming, Just For The Win, Creed Roomz, PopOK Gaming, Rogue Gaming, Hacksaw Gaming, EURASIAN Gaming, Ruby Play, Elysium Game Studio, Ka Gaming.
Lucky Heroes Casino bonus offers and codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. In 'Bonuses' section of this review, you'll currently find 4 bonuses from Lucky Heroes Casino based on the data from our database.
Browse all bonuses offered by Lucky Heroes Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(10)
User reviews of Lucky Heroes Casino
This is a place to share experience with Lucky Heroes Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
these are scammers. They encourage you to make a deposit with a welcome offer. After the deposit, they inform me that the administration has decided that my account does not qualify for the bonus without giving a reason. I asked wiwc for a refund of my deposit. but I can't without turnover. Attention! You probably won't get a bonus. Also, the payment may be similar
to sa oszusci. Zachecaja do zrobienia depozytu ofertą powitalną. Po depzycie informują ze decyzja administracji moje kontovnie kwalifikuje sie do bonusu bez podania przyczyny. Poprosiłem wiwc o zwrot depozytu. ale nie moge bez obrotu. Uwaga! bonusu raczej nie dostaniesz. Także i. wypłata moze byc podobnie
If you want to wait 3-5 days for your payout, you are welcome here. Made 1200€ out of 100€ and you can only withdraw 500 per day. I was tempted and gambled everything away. This is by far one of the worst casinos. If you clear up a lot, you can only pay out €500 per day. These are absolute rip offs. They know exactly that you gambled it away again and use it coldly. Pay through an n1 casino or preferably not at all. But this casino should be closed. I'm very frustrated it's a pity about the money could use it well...
Wer 3-5 Tage auf seine Auszahlung warten will ist hier willkommen. Habe aus 100€ 1200€ gemacht und man kann pro Tag nur 500 auszahlen. Bin in Versuchung gekommen und habe alles verzockt. Das ist mit Abstand eins der schlechtesten casinos. Wenn man mal dick abräumt kann man nur pro Tag 500€ auszahlen. Das sind absolute Abzocker. Die wissen genau das man es wieder verzockt und nutzen das eiskalt aus. Zahlt über ein n1 casino ein oder am besten garnicht. Aber dieses casino sollte geschlossen werden. Bin sehr frustriert schade um das Geld könnte es gut gebrauchen...
Long time to pay out
Lange Zeit zum auszahlen
Only 500€ per day
Nur 500€ pro tag
Casino hangs from time to time
Casino hängt ab und zu
Lucky Heroes Casino
Dear Mxap0,
Thank you for sharing your experience with us, and we apologise for any frustration or inconvenience caused. We understand that timely payouts are important to our players, and we strive to process withdrawals as quickly as possible.
We would like to clarify that our withdrawal limits are based on the player's VIP level, and the full breakdown can be found in the terms and conditions. If you expand the 'Account balance, depositing and withdrawing funds' section and scroll to 6.11, you will find detailed information regarding the withdrawal limits corresponding to each VIP level.
We want to assure you that as long as the withdrawal requests are made and not cancelled before processing, we will always pay out the funds in full. We value transparency and fairness in our operations, and we strive to provide a positive experience for our players.
We appreciate your feedback and understanding, and we regret any disappointment you may have experienced. If there is anything else we can assist you with, please don't hesitate to contact us at info@luckyheroes.com.
In this casino i had only problems. Very bad experience. the page hangs and the games too. The support is unfortunately also not purposeful. Never again.
Lucky Heroes Casino
Dear Bianca1987,
We're sorry to hear that your experience on our site was not what you expected. We take all feedback seriously, and we appreciate you bringing these issues to our attention.
We have a dedicated support team specifically focused on addressing issues mentioned in customer reviews to improve our overall customer experience. We kindly ask you to contact us at info@luckyheroes.com with more information about your experience.
We're constantly working to improve our platform and services to ensure that our players have a seamless and enjoyable experience. We hope that you will give us another chance to provide you with a better experience in the future.
If there's anything else we can do to assist you, please don't hesitate to reach out to us.
What a mistake to deposit and lost this casino. Site is techinically very poor, many slots not even open. Some are very slow. Deposit works quickly but one cashout instll waiting after 3 days they dont even start process it. Casino chat support is one of worst i ever see, agent close chat middle of my question. No reponsibility tools at all. Worst new casino of year 2023, congrats. Edit: i send email to this info@luckyheroes.com email address and no one answer. When i ask support why, they say they dont even have this kind of email box.
Many provider
Very slow cashout process
No responsibility tools
Technically poor site
Unfriendly chat support
Wrong info about email box
Lucky Heroes Casino
Dear Jamethai888,
Thank you for taking the time to share your experience with us and we're sorry to hear that you had some issues while playing on our site. We would really appreciate it if you could provide us with more information about the specific games so that we can investigate and improve them.
We're also sorry to hear that you had a negative experience with our customer support team. To clarify, the email address info@luckyheroes.com is active and is specifically used to discuss the issues mentioned in customer reviews, so that we can improve our overall customer experience. For general enquiries about your account, please contact our main support team through Live Chat or by emailing support@luckyheroes.com. We apologize for any confusion this may have caused and we will make sure to communicate this information clearly from now on.
Thank you again for reaching out and we hope that you will give us another chance to provide you with a better experience in the future.
I paid. and I wanted a bonus for the second deposit. the customer service. unsupported in semi and exited the chat.just disabled my account and there were residual bonuses from the very first deposit free spins
they are good with the service provider.
unfair support
there is no email notification of payments
low profit,low rtp
Lucky Heroes Casino
Hi noni0706,
Thank you for sharing your thoughts with us. We're committed to providing our players with an awesome gaming experience and your feedback is a big help in making that happen.
We’re sorry to hear that you had a negative experience with our customer support team and that you didn’t receive a second deposit bonus. We understand how frustrating this can be and we want to make things right. We kindly ask you to contact us at info@luckyheroes.com so that we can look into these issues and find a resolution.
Thanks again for reaching out and we hope to hear from you soon!
The casino site is not stable. Often does not load games or very long loading games. The choice of games is good and there are bonuses. Registration is also normal. Finish the casino.
Lucky Heroes Casino
Hi jackson575,
Thank you for taking the time to share your experience with us. We really value your feedback, especially as we're still in our first month of operation.
We know that a smooth and stable site is key to providing a great casino experience, so we're sorry to hear that you had some trouble with ours. We'd love to learn more about the issues you faced so that we can work on improving our services. If you could please reach out to us at info@luckyheroes.com we'll be more than happy to discuss your experience further.
We appreciate your support and look forward to hearing from you.
Just a disaster. That's my personal experience with Lucky Heroes casino. Like any other new casino from Rabidi NV company. Definitely this company won't see a cent more from me. The only thing I can recommend is to keep your fingers away from this and from other casinos belonging to Rabida NGO guys look like serious scammers.
Jednostavno katastrofa.To je moje lično iskustvo sa Lucky Heroes kazinom.Kao i svaki drugi novi kasino od Rabidi N.V kompanije.Definitivno ova kompanija neće videti ni cent više od mene.Jedino što mogu da preporučim je da držite prste što dalje od ovog a i od ostalih kazina koji pripadaju Rabidi N.V.Ovi tipovi izgledaju kao ozbiljni prevaranti.
There are many providers
Ima mnogo provajdera
Absolutely nothing else
Apsolutno ništa drugo
Games don't work
Igre ne funkcionišu
RTP extremely low
RTP ekstremno nizak
Games from Play'n go are almost impossible to play. They kicked me out non-stop
Igre od Play'n go je gotovo nemoguće igrati.Non stop su me izbacivale napolje
Probably no server
Server verovanto nikakav
Lucky Heroes Casino
Dear blazan,
We're so sorry to hear that you didn't have a great experience playing on our site. As a new casino we really appreciate all feedback and we want to make sure we're doing everything we can to improve.
We'd love to learn more about your experience so that we can address the issues you encountered. If you could please reach out to us at info@luckyheroes.com we'll be more than happy to look into them further for you.
very bad casino only had problems with playing after a few clicks came an error the live chat is also useless have made self-exclusion.
sehr schlechtes casino hatte nur probleme mit spielen nach paar klicks kam error der live chat ist auch zu nix zu gebrauchen hab selbstauschluss gemacht.
Lucky Heroes Casino
Dear chiller19,
We apologise for any inconvenience caused by errors encountered while playing on our site. We strive to provide our players with a stable and reliable platform, and we're constantly working to improve our services to avoid such issues in the future.
We appreciate your feedback and hope that you will consider giving us another chance to provide you with a better experience in the future. If you have any further feedback or concerns, please don't hesitate to contact us at info@luckyheroes.com.
My withdrawal still hasn't been processed after 5 days. And otherwise I would not recommend you to play there. The servers keep crashing, making it impossible to enjoy the game.
Meine Auszahlung wurde nach 5 Tagen noch immer nicht bearbeitet. Und auch sonst würde ich euch nicht empfehlen dort zu spielen. Die Server stürzen dauernd ab, sodass ein Spielgenuss nicht möglich ist.
Design is ok
Design ist ok
Bad bonus conditions (maximum payout is 5x bonus amount)
Schlechte Bonus Konditionen (maximale Auszahlung ist 5x Bonusbetrag)
The servers keep crashing, it's not
Andauernd stürzen die Server ab, es ist kein
bad rtp
Schlechte rtp
Payouts that take too long
Viel zu lange andauernde Auszahlungen
Lucky Heroes Casino
Dear ricktor26,
We're sorry to hear that you had issues with your withdrawal. We want you to know that we always aim to process withdrawals as quickly as possible, and delays are usually due to security checks or bank processing times.
We understand that this can still be frustrating and we would like to learn more about the specific issues you faced so that we can improve our services in the future. Please get in touch with us at info@luckyheroes.com to let us know more about the issues you experienced.
We appreciate your feedback and hope to hear from you soon!
Absolutely not recommended. Casino advertises a first deposit welcome bonus for new players. Deposit made, got nothing. written to support. He said I should ask before depositing if I would get the bonus. Not satisfied with this and after that I was referred to the T&Cs: We reserve the right to refuse customers the bonus etc. Constantly closed the chat. Slots run very slowly and keep crashing. Not recommended
Absolut nicht empfehlenswert. Casino wirbt mit einem Willkommensbonus für die erste Einzahlung bei neuen Spielern. Einzahlung getätigt, nichts bekommen. Support angeschrieben. Dieser meinte ich soll doch vor der Einzahlung nachfragen ob ich den Bonus bekomme. Hab mich damit nicht zufrieden gegeben und danach wurde ich auf die AGB verwiesen: Wir behalten uns das Recht vor, Kunden den Bonus zu verweigern usw. Haben dauernd den Chat geschlossen. Slots laufen sehr langsam und stürzen dauernd ab. Nicht empfehlenswert
Nothing positive found
Nichts positives gefunden
Bonus program is a lie
Bonusprogramm ist eine Lüge
Support is unfriendly
Support ist unfreundlich
Slots don't run properly
Slots laufen nicht sauber
Lucky Heroes Casino
Dear davidschku,
Thank you for taking the time to share your experience with us and we're sorry to hear that you had some issues while playing on our site. While we apologize for any confusion about our first deposit welcome bonus, we would like to clarify that we do indeed offer welcome bonuses along with a variety of weekly promotions.
As a new casino, we’re always looking for ways to improve our services and we would appreciate any additional feedback you may have. If you could please reach out to us at info@luckyheroes.com we'll be more than happy to discuss your experience further and work to make it right.
Once again, we apologize for the inconvenience caused, and we hope that you will give us another chance to provide you with a better experience in the future.
Warm regards, The Lucky Heroes Team
Safety Index explained
Safety Index of Lucky Heroes Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Lucky Heroes Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average6.6/10
One of smaller casinos, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
Other factors
Low withdrawal limit: 56,000 R$ / month
Complaints about Lucky Heroes Casino and related casinos (4)
