Name: Lucky Heroes Casino Review
Item: Lucky Heroes Casino
Rating: 6.9
Author: Ayberk Ayan

OverviewSafety and fairnessGamesUser reviewsDiscussion

Casino closed

Lucky Heroes Casino has been closed and no longer operates.

Doesn't accept players from Ohio

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Pros and cons

Good selection of games
Huge selection of game providers
Wide range of languages and currencies
Supports many payment methods

Limited responsible gaming options
Skrill and Neteller depositors cannot claim welcome bonus
Low monthly withdrawal limit (7000$/month)
Not all payment methods are available for all countries

Here is what we found when we reviewed Lucky Heroes Casino. Our experts used our casino review methodology to check what the casino gets right and where it could do more. Every key factor (the casino's Terms and Conditions, licenses, player complaints, support, and limits) was considered by our team. This helped them work out how safe and legit this casino is.

Our findings led us to the casino's Safety Index. This score shows how safe and fair the casino is. A high Safety Index is a good sign that you can play and get your winnings paid out with ease. With an Above average Safety Index of 6.9, Lucky Heroes Casino is a decent choice for players. There are safer casinos out there, but this one holds up well. Continue reading our Lucky Heroes Casino review to find out more about this casino and determine if it's the right fit for you.

Safety Index of Lucky Heroes Casino – Is it fair and safe?

We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.

In our review of Lucky Heroes Casino, we meticulously evaluated and analyzed the Terms and Conditions of Lucky Heroes Casino. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Thus, taking our findings into account, if you do decide to play at this casino, we urge you to proceed with caution .

Based on our estimates or gathered data, Lucky Heroes Casino is one of smaller online casinos. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn't have any complaints whatsoever). We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.

We did not find Lucky Heroes Casino on any relevant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.

All of that, together with other factors considered in our review, has resulted in Lucky Heroes Casino having a Safety Index of 6.9, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices.

Lucky Heroes Casino Terms and Conditions

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Lucky Heroes Casino to be somewhat unfair.

Note: You can find our specific findings from the T&Cs review by clicking here.

Player complaints submitted about Lucky Heroes Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We have found no relevant complaints about this casino.

User feedback and assessment of Lucky Heroes Casino

On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.

Judging by the 10 user reviews given to Lucky Heroes Casino, it has a Bad User feedback score. You can find the reviews in the User reviews part of this page.

Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.

Lucky Heroes Casino company information and licenses

Lucky Heroes Casino belongs to Radibi N.V. and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.

Lucky Heroes Casino has a gambling license in Curaçao. Their license was granted by Curaçao Antillephone N.V..

About payment methods and win and withdrawal limits

Lucky Heroes Casino accepts 81 payment options. This includes: Skrill, Neteller, PaysafeCard, Payz (ecoPayz) , Mastercard, VISA, eps-Überweisung, Przelewy24, Nordea, Neosurf, PostePay, Boleto Bancário, Bitcoin (BTC), AstroPay, Western Union, Siru Mobile, Bank transfer, Santander, ApplePay, Flexepin, Skrill 1-Tap, SticPay, MuchBetter, CashtoCode, eZeeWallet, Bitcoin Cash (BCH), Jeton, MiFinity, Voucher, Ethereum (ETH), Litecoin (LTC), Tether (USDT), Lunu, Dai (DAI), USD Coin (USDC), Ripple (XRP), Rapid Transfer, Volt, Mach, Khipu, Interac, Banco do Brasil, Bradesco, SafetyPay, Danske Bank, Aktia Bank, Alandsbanken, Handelsbanken, OP Bank, POP Pankki, BNP Paribas, Binance Pay, S-Pankki, ING Bank, La Banque Postale, Société Générale, PhonePe, Paytm, Unified Payments Interface (UPI), K&H Bank, Satispay, Nexi, Interbank, BBVA, Pago Efectivo, Klarna, blik, Kushki, Scotiabank, Google Pay, Gigadat, Oma Säästöpankki, Säästöpankki, Itaú, Pay4Fun, Banco de Crédito BCP , Raiffeisen Bank, Crédit Agricole, Caisse d’Epargne, Ripley, MoonPay.

Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.

Withdrawal limits	Win limits
EUR 500 per day	No win limit
EUR 7,000 per month
USD 500 per day
USD 7,000 per month
NOK 5,000 per day
NOK 70,000 per month
CAD 750 per day
CAD 10,500 per month
AUD 750 per day
AUD 10,500 per month
HUF 160,000 per day
HUF 2,100,000 per month
BRL 3,000 per day
BRL 56,000 per month
CLP 425,000 per day
CLP 5,950,000 per month
CZK 12,500 per day
CZK 175,000 per month
INR 40,000 per day
INR 560,000 per month
NZD 1,000 per day
NZD 14,000 per month
PEN 2,500 per day
PEN 35,000 per month
PLN 2,000 per day
PLN 31,500 per month
TRY 8,000 per day
TRY 112,000 per month

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Language and support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. The table below contains information about the languages at Lucky Heroes Casino.

Language	Website	Customer support	Live chat
English			24/7
Spanish			24/7
Portuguese			24/7
German			24/7
Finnish			24/7
Italian			24/7
Czech			24/7
Greek			24/7
French			24/7
Norwegian			24/7
Turkish			24/7
Polish			24/7
Hungarian			24/7

We reach out to the casino's customer support as part of our review to check how helpful they are. Good customer support is always worth having. It can make a real difference if you ever have issues with your account, withdrawals, or anything else. Judging by the responses we have received, we consider the customer support of Lucky Heroes Casino to be good.

Slots and casino games at Lucky Heroes Casino

You can play these types of games at Lucky Heroes Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games.

Titles supplied by 126 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Wazdan, PariPlay, Habanero, Red Rake Gaming, Spinomenal, Rabcat, 1X2 Gaming, Booming Games, Tom Horn, 2By2 Gaming, Iron Dog Studio, High 5 Games, Belatra Games, MrSlotty, Relax Gaming, EveryMatrix, Betgames, FBM Digital Systems., Fantasma Games, Platipus, Lucky Streak, Spinmatic, Spadegaming, Apollo Games, G Games, Aviatrix, NetGaming, All For One Studios (ALL41), OneTouch, Kiron Interactive, Revolver Gaming, OnAir Entertainment, Reevo, Mascot Gaming, Triple Edge Studios, Amusnet, PlayPearls, Givme Games, PG Soft (Pocket Games Soft), Gameburger Studios, Real Dealer Studios, Ela Games, Octoplay, Skywind Group, Caleta Gaming, AvatarUX, Peter & Sons, 3 Oaks Gaming, Gaming Realms, Golden Rock Studios, Vibra Gaming, Stormcraft Studios, Spinberry, Interjuegos, Quik Gaming, Smartsoft Gaming, Swintt, Felt Gaming, Skillzzgaming, BF Games, Spribe, Gamomat, Arcadem, CandleBets, CT Gaming, Atmosfera Live, Foxium, Betsolutions, Bally Wulff, SlotMill, Bombay Live, Salsa Technology, Oryx Gaming, Gaming Corps, Nucleus Gaming, Switch Studios, Leap Gaming, Ortiz, Gamebeat, Alea Partners, Kajot, Synot Games, Fugaso, Felix Gaming, Stakelogic, Fazi, Zitro, Gamzix, Woohoo Games, Kalamba Games, Zillion Games, Golden Hero, Apparat Gaming, Just For The Win, Creed Roomz, PopOK Gaming, Rogue Gaming, Hacksaw Gaming, EURASIAN (EA) Gaming, Ruby Play, Elysium Game Studio, Ka Gaming.

Bonuses and codes offered by Lucky Heroes Casino

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.

Our database presently holds 4 bonuses from Lucky Heroes Casino:

50% up to $1,000
100% up to $500 and 200 extra spins
100% up to $500 and 200 extra spins
50% up to $1,000

Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.

Company info

Owner Radibi N.V.
Established 2023
Estimated annual revenues > $1,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Lucky Heroes Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics

Terms and conditions

Somewhat unfair

Issues found: 4

Show detailed analysis

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size

Small casino

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.

Complaints ratio

Very good

Total complaints: 4

Opened 0
Unresolved 0
Resolved 2
Rejected 2

Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.

Blacklists

None

If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

Other factors

Neutral

There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

Licensing authorities

Curaçao (ANT)
Verified

Unfair terms and conditions

Common bonus hunting strategies may be seen as a serious T&C violation
Show full rule and our analysis
Low-risk play may lead to winnings being confiscated
Show full rule and our analysis
By requesting self-exclusion, players may forfeit their winnings
Show full rule and our analysis
Low-risk play may lead to winnings being confiscated
Show full rule and our analysis

Complaints about Lucky Heroes Casino

All(4)
Opened(0)
Unresolved(0)
Resolved(2)
Rejected(2)

Player's withdrawal stuck due to self-exclusion request.

Disputed amount: $350,000 CLP

Player experiencing withdrawal issues due to repeated document rejection.

Disputed amount: €5,000

Player’s withdrawal is delayed due to blocked verification.

Disputed amount: €1,500

The player failed to close his account.

Disputed amount: €80

Submit a complaint

Games

Explore the game selection available at Lucky Heroes Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

Game types

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 13 Not Available: 2

User reviews of Lucky Heroes Casino

This is a place to share experience with Lucky Heroes Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Bad

Rated by 10 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Summary of player reviews

Guru AI

No areas consistently receive positive feedback from users. Customer support, games, bonuses, payments, and the website all generate concerns among reviewers.

Casino Guru

We want players to understand gambling.

• 2 years ago

these are scammers. They encourage you to make a deposit with a welcome offer. After the deposit, they inform me that the administration has decided that my account does not qualify for the bonus without giving a reason.
I asked wiwc for a refund of my deposit. but I can't without turnover.
Attention! You probably won't get a bonus. Also, the payment may be similar

• 3 years ago

If you want to wait 3-5 days for your payout, you are welcome here. Made 1200€ out of 100€ and you can only withdraw 500 per day. I was tempted and gambled everything away. This is by far one of the worst casinos. If you clear up a lot, you can only pay out €500 per day. These are absolute rip offs. They know exactly that you gambled it away again and use it coldly. Pay through an n1 casino or preferably not at all. But this casino should be closed. I'm very frustrated it's a pity about the money could use it well...

Long time to pay out
Lange Zeit zum auszahlen
Only 500€ per day
Nur 500€ pro tag
Casino hangs from time to time
Casino hängt ab und zu

Lucky Heroes Casino

Dear Mxap0,

Thank you for sharing your experience with us, and we apologise for any frustration or inconvenience caused. We understand that timely payouts are important to our players, and we strive to process withdrawals as quickly as possible.

We would like to clarify that our withdrawal limits are based on the player's VIP level, and the full breakdown can be found in the terms and conditions. If you expand the 'Account balance, depositing and withdrawing funds' section and scroll to 6.11, you will find detailed information regarding the withdrawal limits corresponding to each VIP level.

We want to assure you that as long as the withdrawal requests are made and not cancelled before processing, we will always pay out the funds in full. We value transparency and fairness in our operations, and we strive to provide a positive experience for our players.

We appreciate your feedback and understanding, and we regret any disappointment you may have experienced. If there is anything else we can assist you with, please don't hesitate to contact us at info@luckyheroes.com.

Best regards,

The Lucky Heroes Team

• 3 years ago

In this casino i had only problems. Very bad experience. the page hangs and the games too. The support is unfortunately also not purposeful. Never again.

Lucky Heroes Casino

Dear Bianca1987,

We're sorry to hear that your experience on our site was not what you expected. We take all feedback seriously, and we appreciate you bringing these issues to our attention.

We have a dedicated support team specifically focused on addressing issues mentioned in customer reviews to improve our overall customer experience. We kindly ask you to contact us at info@luckyheroes.com with more information about your experience.

We're constantly working to improve our platform and services to ensure that our players have a seamless and enjoyable experience. We hope that you will give us another chance to provide you with a better experience in the future.

If there's anything else we can do to assist you, please don't hesitate to reach out to us.

Best regards,
The Lucky Heroes Team

• 3 years ago

What a mistake to deposit and lost this casino. Site is techinically very poor, many slots not even open. Some are very slow.
Deposit works quickly but one cashout instll waiting after 3 days they dont even start process it.
Casino chat support is one of worst i ever see, agent close chat middle of my question.
No reponsibility tools at all.
Worst new casino of year 2023, congrats.
Edit: i send email to this info@luckyheroes.com email address and no one answer. When i ask support why, they say they dont even have this kind of email box.

Many provider

Very slow cashout process
No responsibility tools
Technically poor site
Unfriendly chat support
Wrong info about email box

Lucky Heroes Casino

Dear Jamethai888,

Thank you for taking the time to share your experience with us and we're sorry to hear that you had some issues while playing on our site. We would really appreciate it if you could provide us with more information about the specific games so that we can investigate and improve them.

We're also sorry to hear that you had a negative experience with our customer support team. To clarify, the email address info@luckyheroes.com is active and is specifically used to discuss the issues mentioned in customer reviews, so that we can improve our overall customer experience. For general enquiries about your account, please contact our main support team through Live Chat or by emailing support@luckyheroes.com. We apologize for any confusion this may have caused and we will make sure to communicate this information clearly from now on.

Thank you again for reaching out and we hope that you will give us another chance to provide you with a better experience in the future.

Best regards,
The Lucky Heroes Team

• 3 years ago

I paid. and I wanted a bonus for the second deposit.
the customer service. unsupported in semi and exited the chat.just disabled my account and there were residual bonuses from the very first deposit free spins

they are good with the service provider.

unfair support
there is no email notification of payments
low profit,low rtp

Lucky Heroes Casino

Hi noni0706,

Thank you for sharing your thoughts with us. We're committed to providing our players with an awesome gaming experience and your feedback is a big help in making that happen.

We’re sorry to hear that you had a negative experience with our customer support team and that you didn’t receive a second deposit bonus. We understand how frustrating this can be and we want to make things right. We kindly ask you to contact us at info@luckyheroes.com so that we can look into these issues and find a resolution.

Thanks again for reaching out and we hope to hear from you soon!

Warm regards,
The Lucky Heroes Team

• 3 years ago

The casino site is not stable. Often does not load games or very long loading games. The choice of games is good and there are bonuses. Registration is also normal.
Finish the casino.

Lucky Heroes Casino

Hi jackson575,

Thank you for taking the time to share your experience with us. We really value your feedback, especially as we're still in our first month of operation.

We know that a smooth and stable site is key to providing a great casino experience, so we're sorry to hear that you had some trouble with ours. We'd love to learn more about the issues you faced so that we can work on improving our services. If you could please reach out to us at info@luckyheroes.com we'll be more than happy to discuss your experience further.

We appreciate your support and look forward to hearing from you.

Best regards,
The Lucky Heroes Team

• 3 years ago

Just a disaster. That's my personal experience with Lucky Heroes casino. Like any other new casino from Rabidi NV company. Definitely this company won't see a cent more from me. The only thing I can recommend is to keep your fingers away from this and from other casinos belonging to Rabida NGO guys look like serious scammers.

There are many providers
Ima mnogo provajdera
Absolutely nothing else
Apsolutno ništa drugo

Games don't work
Igre ne funkcionišu
RTP extremely low
RTP ekstremno nizak
Games from Play'n go are almost impossible to play. They kicked me out non-stop
Igre od Play'n go je gotovo nemoguće igrati.Non stop su me izbacivale napolje
Probably no server
Server verovanto nikakav

Lucky Heroes Casino

Dear blazan,

We're so sorry to hear that you didn't have a great experience playing on our site. As a new casino we really appreciate all feedback and we want to make sure we're doing everything we can to improve.

We'd love to learn more about your experience so that we can address the issues you encountered. If you could please reach out to us at info@luckyheroes.com we'll be more than happy to look into them further for you.

We hope to hear from you soon!

Best regards,
The Lucky Heroes Team

• 3 years ago

very bad casino only had problems with playing after a few clicks came an error the live chat is also useless have made self-exclusion.

Lucky Heroes Casino

Dear chiller19,

We apologise for any inconvenience caused by errors encountered while playing on our site. We strive to provide our players with a stable and reliable platform, and we're constantly working to improve our services to avoid such issues in the future.

We appreciate your feedback and hope that you will consider giving us another chance to provide you with a better experience in the future. If you have any further feedback or concerns, please don't hesitate to contact us at info@luckyheroes.com.

Best regards,
The Lucky Heroes Team

• 3 years ago

My withdrawal still hasn't been processed after 5 days. And otherwise I would not recommend you to play there. The servers keep crashing, making it impossible to enjoy the game.

Design is ok
Design ist ok

Bad bonus conditions (maximum payout is 5x bonus amount)
Schlechte Bonus Konditionen (maximale Auszahlung ist 5x Bonusbetrag)
The servers keep crashing, it's not
Andauernd stürzen die Server ab, es ist kein
bad rtp
Schlechte rtp
Payouts that take too long
Viel zu lange andauernde Auszahlungen

Lucky Heroes Casino

Dear ricktor26,

We're sorry to hear that you had issues with your withdrawal. We want you to know that we always aim to process withdrawals as quickly as possible, and delays are usually due to security checks or bank processing times.

We understand that this can still be frustrating and we would like to learn more about the specific issues you faced so that we can improve our services in the future. Please get in touch with us at info@luckyheroes.com to let us know more about the issues you experienced.

We appreciate your feedback and hope to hear from you soon!

Best regards,
The Lucky Heroes Team

• 3 years ago

Absolutely not recommended. Casino advertises a first deposit welcome bonus for new players. Deposit made, got nothing. written to support. He said I should ask before depositing if I would get the bonus. Not satisfied with this and after that I was referred to the T&Cs: We reserve the right to refuse customers the bonus etc. Constantly closed the chat. Slots run very slowly and keep crashing. Not recommended

Nothing positive found
Nichts positives gefunden

Bonus program is a lie
Bonusprogramm ist eine Lüge
Support is unfriendly
Support ist unfreundlich
Slots don't run properly
Slots laufen nicht sauber

Lucky Heroes Casino

Dear davidschku,

Thank you for taking the time to share your experience with us and we're sorry to hear that you had some issues while playing on our site. While we apologize for any confusion about our first deposit welcome bonus, we would like to clarify that we do indeed offer welcome bonuses along with a variety of weekly promotions.

As a new casino, we’re always looking for ways to improve our services and we would appreciate any additional feedback you may have. If you could please reach out to us at info@luckyheroes.com we'll be more than happy to discuss your experience further and work to make it right.

Once again, we apologize for the inconvenience caused, and we hope that you will give us another chance to provide you with a better experience in the future.

Warm regards,
The Lucky Heroes Team

Discussion