Beastino Casino Review

The player from Belgium had spent a significant amount of money at an online casino and had requested a cashback bonus. However, the casino had closed his account, citing irresponsible gambling, which had prevented him from using a €50 bonus and free spins, and claiming a potential weekly cashback. The player had expressed frustration and disappointment with the casino's actions. After we had reviewed the case, we explained to the player that casinos reserved the right to restrict or close accounts at their discretion and were not obligated to provide bonuses. Due to the lack of evidence of unjust action by the casino, the complaint was rejected.

The player from Norway had won and attempted a withdrawal of 1,952 euro, after which their account was verified. However, following a maintenance period during which the casino transitioned to a new license, the player was accused of manipulating the bonus system. The casino, Beastino, had responded by stating the license change had no connection to the player's issue and suggested the player should refer the matter to their appointed Alternative Dispute Resolution (ADR) service, EADR Ltd. We had recommended the player to pursue the case further with EADR. Despite having extended the complaint period twice, the player had failed to respond, which led to the rejection of the complaint.

The player from Austria had had an issue with Beastino Casino regarding a confirmed cryptocurrency deposit that had not been credited to his account. The player had provided the necessary transaction details to the complaints team. Despite multiple attempts to contact the casino, the complaints team had received no response. The complaint had been marked as 'unresolved', potentially affecting the casino's rating. We had recommended the player to submit a complaint to the responsible gaming authority Antillephone N.V. (Curacao). However, the casino had later contacted the player and resolved the issue by refunding the full amount to the player's wallet. The player had confirmed the receipt of the refund and the complaint had subsequently been marked as 'resolved'.

The player from Thailand registered with Beastino Casino and claimed their welcome bonus, having been informed by a chat representative that there was no expiration date. After being inactive for about a month, the player discovered that his balance of €689 was reduced to zero, despite been told that the bonus had a 30-day expiration period, which was not stated in the casino's terms and conditions. The complaint was resolved as the player received back his balance.

The player from Latvia had deposited money into an online casino twice, but one deposit had not been credited to his game account despite being deducted from his bank. The player had clarified that the deposit had been credited to the game account, but since the account had been closed, the funds were not returned to his bank account. The casino allegedly promised to return the funds to the player's bank account. The player did not respond to further inquiries from the complaints team. Therefore, we could not investigate further and had to reject the complaint.