HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All38,498Opened987Unresolved4,935Resolved12,113Rejected20,463
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

Vera&John Casino JP - Player’s winnings confiscated after account lock.

Closed Submitted: 02 Jan 2024
Disputed amount: $3,500
Safety Index:Below average
Our verdict Player stopped responding

Vulkan Vegas Casino - Player suffered unexplained loss of funds during withdrawal process.

Closed Submitted: 02 Jan 2024
Disputed amount: €1,000
Safety Index:Very high
Our verdict Case closed

Slotvibe Casino - Player believes that their withdrawal has been delayed.

Resolved Submitted: 02 Jan 2024
Disputed amount: C$878
Safety Index:High
Our verdict No reaction policy

Big Wins Casino - Player's withdrawal is blocked and unpaid.

Unresolved Submitted: 02 Jan 2024
Black points: 36
Disputed amount: £185
Safety Index:Above average
Our verdict Player stopped responding

The Pokies Casino - Player's account locked with credit inside.

Closed Submitted: 02 Jan 2024
Disputed amount: A$200
Safety Index:Very low
Our verdict Case closed

Vulkan Vegas Casino - Player's withdrawal of winnings is delayed.

Resolved Submitted: 02 Jan 2024
Disputed amount: €4,000
Safety Index:Very high
Our verdict Player stopped responding

Anonymous Casino - Player's tournament winnings are in dispute.

Closed Submitted: 01 Jan 2024
Disputed amount: Ł53
Safety Index:Very low
Our verdict Player stopped responding

LegendPlay Casino - Player’s withdrawal is delayed.

Closed Submitted: 01 Jan 2024
Disputed amount: €500
Safety Index:Below average
Our verdict Player stopped responding

MyStake Casino - Player faces withdrawal restriction due to bonus.

Closed Submitted: 01 Jan 2024
Disputed amount: $50,000 ARS
Safety Index:Very high
Our verdict Unreasonable excuse

Casino33 - Player's winnings withdrawal delayed.

Unresolved Submitted: 01 Jan 2024
Black points: 500
Disputed amount: $30,000 ARS
Safety Index:Very low
Show more complaints (+10)
Showing 23,511 - 23,520 of 38,498 complaints
1...2,351 2,352 2,353...3,850
Go to pageof 3,850 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.