1win Casino - Player’s account has been closed after withdrawal request.

I have deposited around 40000 and make it 48800 by wagering in casino. I request withdrawal. Next day my account is blocked i cannot access it. Got a mail that i breached a guideline. I replied to give my money atleast. I have mailed 4 times after that but not received reply. Please make my withdrawal from that site. I deposited more than i can afford because they told me more you deposit more bonus you get i am trapped please help

Dear mayankcg,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• What justification did the casino use to block your account?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear mayankcg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I am playing casino from 3 months.

My account blocked on 22/06/2024

They gave reason - breached some guidelines

I play many games in slots, live games

Which guidelines have you broken according to the casino? Please send me the specifics to my email at tomas@casino.guru

Dear mayankcg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.