The player from Greece made three withdrawal requests totaling 500 euros on June 22 and June 24 but was concerned about receiving all his winnings totaling 3,500 euros. We advised the player to wait 14 days for the processing period. The player confirmed that no verification was needed and later requested to close the complaint. The issue was resolved as the player confirmed receipt of all withdrawals.
Spinanga Casino - Player's withdrawals have been delayed.
Resolved
Our verdict
Case closed
Amount: €3,500
Spinanga Casino
Safety Index:HighCase summary
Discussion
Public
Public
1 year ago
Translation
Hello, I made three withdrawal requests totaling 500 euros. The first two were on June 22, and the last one was on June 24. I have seen many negative comments about the site and would like to ensure a proper communication until all the money, totaling 3,500 euros, is deposited.
Automatic translation:
Public
Public
1 year ago
Dear thorffin15,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawals approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Public
Public
1 year ago
Translation
They have not asked me for any verifications although I asked the live chat if it is needed and they informed me that there is no need for confirmation.
Automatic translation:
Public
Public
1 year ago
I fully understand your frustration, thorffin15. However, I will set the timer for an additional 10 days to allow the casino two full weeks to process the payment. If there’s no development by Thursday next week, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.
Public
Public
1 year ago
Translation
I would like to close the complaint I entered. The first lieutenants
Automatic translation:
Public
Public
1 year ago
Do I understand correctly all three withdrawals reached you? May we consider the issue resolved?
Public
Public
1 year ago
Dear thorffin15,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
