HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All38,445Opened1,029Unresolved4,922Resolved12,065Rejected20,429
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

1win Casino - Player’s withdrawal request is delayed.

Closed Submitted: 18 Dec 2024
Disputed amount: 21,399 USD₮
Safety Index:High
Our verdict Player stopped responding

CasinoMega - Player's withdrawal requests are being delayed.

Closed Submitted: 18 Dec 2024
Disputed amount: €4,000
Safety Index:High
Our verdict Unjustified complaint

Hot.Bet Casino - Player's account has been closed without explanation.

Closed Submitted: 18 Dec 2024
Disputed amount: €6,000
Safety Index:Very low
Our verdict Player stopped responding

Casino Intense - Player's account closure request is delayed.

Closed Submitted: 18 Dec 2024
Disputed amount: ??
Safety Index:Very low
Our verdict Case closed

1win Casino - Player’s withdrawal has been delayed.

Resolved Submitted: 18 Dec 2024
Disputed amount: Mex$900
Safety Index:High
Our verdict Case closed

7Slots Casino - Player's withdrawal is delayed.

Resolved Submitted: 18 Dec 2024
Disputed amount: $800,000 CLP
Safety Index:High
Our verdict Player stopped responding

4raBet Casino - Player's winnings have been confiscated.

Closed Submitted: 18 Dec 2024
Disputed amount: 7,800 INR
Safety Index:High
Our verdict Player stopped responding

Bm.bet Casino - Player's withdrawal is significantly delayed.

Closed Submitted: 18 Dec 2024
Disputed amount: 11,500 lei
Safety Index:High
Our verdict Player stopped responding

VIP Casino - Player is unable to access account at VIP Casino.

Closed Submitted: 18 Dec 2024
Disputed amount: C$3,501
Safety Index:Low
Our verdict Case closed

DirectionBet Casino - Player requests refund after account self-exclusion.

Resolved Submitted: 17 Dec 2024
Disputed amount: €550
Safety Index:Below average
Show more complaints (+10)
Showing 15,981 - 15,990 of 38,445 complaints
1...1,598 1,599 1,600...3,845
Go to pageof 3,845 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.