The player from Italy had won €800 at Magius3.com but faced issues with his withdrawal of €350, while €400 of his winnings were cancelled and disappeared from the transactions. He inquired about the missing €450. The complaint was closed due to a lack of response from the player after multiple inquiries and reminders from us, which prevented further investigation or potential solutions at that time. The player retained the option to reopen the complaint in the future if he chose to resume communication.
Magius Casino - Player's winnings have been confiscated.
Closed
Our verdict
Player stopped responding
Amount: €400
Magius Casino
Safety Index:Above averageCase summary
Discussion
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1 year ago
Translation
Hi, I played at the online casino Magius3.com and I won €800. I made a withdrawal of €350 (since you can make €500 a day) but the other €400 were cancelled and "disappeared" from the transactions. As if I had not won or lost. Then I loaded another €137 and lost them anyway… but I would be interested in the €450
Automatic translation:
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12 months ago
Dear Davidevice,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Magius Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Did you achieve your previous balance with the help of a bonus?
- Have you contacted casino support and asked for an explanation? What response have you received?
- Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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12 months ago
TranslationNo, I didn't use any bonuses or free credits, I tried to request assistance but it tells me they can't do anything because the withdrawal is canceled. It had already happened to me before but I didn't think it could happen again...
Automatic translation:
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11 months ago
Thanks for your reply.
- Could you please share with me your communication with the casino regarding the missing funds?
- Did you play the funds down after the payout was canceled, or has the casino confiscated the funds?
Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Looking forward to your reply.
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11 months ago
Dear Davidevice,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
