HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All43,169Opened855Unresolved5,771Resolved13,716Rejected22,827
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

Palms Bet Casino - Player’s having difficulties completing KYC verification.

Closed Submitted: 21 Mar 2020
Disputed amount: ??
Safety Index 8.9 High
Our verdict Case closed

EgoCasino - Player’s withdrawals have been pending.

Resolved Submitted: 21 Mar 2020
Disputed amount: €220
Safety Index 4.2 Low
Our verdict No reaction

GW Casino - Player’s winnings from bonus play have been cancelled.

Unresolved Submitted: 21 Mar 2020
Black points: 109
Disputed amount: A$5,000
Safety Index 4.0 Low
Our verdict Player stopped responding

1ACasino - Player’s complaining about depositing and withdrawing procedures.

Closed Submitted: 20 Mar 2020
Disputed amount: $30
Safety Index 2.5 Very low
Our verdict Player stopped responding

Sisal Casino ES - Player’s winnings have been capped.

Closed Submitted: 20 Mar 2020
Disputed amount: €8,000
Safety Index 9.8 Very high
Our verdict Player stopped responding

House Of Pokies Casino - Player’s winnings have been confiscated.

Closed Submitted: 20 Mar 2020
Disputed amount: A$700
Safety Index 2.9 Very low
Our verdict Player stopped responding

GoalWin Casino - Player’s withdrawal has been delayed.

Closed Submitted: 20 Mar 2020
Disputed amount: €500
Safety Index 6.4 Below average
Our verdict Case closed

Kassu Casino - Player’s account has been closed after self-exclusion of another family member.

Resolved Submitted: 20 Mar 2020
Disputed amount: €75
Safety Index 7.0 Above average
Our verdict Publicity helped

Box 24 Casino - Player’s request for self-exclusion has been ignored.

Resolved Submitted: 20 Mar 2020
Black points: 128
Disputed amount: €6,000
Safety Index 3.5 Low
Our verdict No reaction

Sin Me Casino - Player’s winnings have been voided.

Unresolved Submitted: 19 Mar 2020
Black points: 100
Disputed amount: €45
Safety Index 5.0 Below average
Show more complaints (+10)
Showing 42,661 - 42,670 of 43,169 complaints
1...4,266 4,267 4,268...4,317
Go to pageof 4,317 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.