The player from Thailand had experienced issues with a transaction that was held for verification and then cancelled, but not credited back to his account. Despite having contacted the support team, who claimed the money had been credited, they were unable to provide proof. We had asked the player several clarifying questions and extended the response time by 7 days. However, due to the player's lack of response, we were unable to investigate further and had to reject the complaint.
Coins.Game Casino - Player’s withdrawal was cancelled.
Amount: $450
Coins.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
Beware of this website . I made a few deposit and withdrawal at first that is successful . Until one transaction they put it on hold for verification purposes . Then when I checked the status again it states canceled but the credit has not been credited to me . And when I contacted support . They told me that they’ve already credited the money but can’t provide transaction prove . So take note guys 
Public
Public
4 months ago
Dear daviddonaldduck99,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify how much funds you currently have in your casino account?
- Is there any chance that you indeed played with these funds?
- Did you accumulate your winnings with or without an active bonus?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
