The player from Germany requested a withdrawal, however, the withdrawal later disappeared. The complaint was rejected because the player didn't respond to our messages and questions.
Cobra Casino - Player's withdrawal disappeared.
Amount: €500
Cobra Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I have one on 10/24/2022 with an account balance of EUR 4170.20
Payment of EUR 500.00 requested. My account balance was reduced to EUR 3670.20. The 500 euros appeared in the transaction list
In Progress. On 11/25 I checked the payout and the
whole process was gone. My subtracted 500 euros were not charged back. I described it several times
Facts to the casino support and only received excuses and examination not possible. The transaction was then terminated by the casino.
Automatic translation:
Public
Public
1 year ago
Dear georg3549,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the withdrawal request disappeared from the withdrawal/cashier history?
Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
