Cobra Casino - Player’s account has been suspended.

Hello. When I tried to withdraw my money from Cobra Casino they closed my account. Not sure why they closed my account I never cheated, I dont have multiple accounts and so on. I withdrawn successfully before but this is the first time i won over 1000$ when I only deposited 50$ im just tired of waiting I want access to my funds asap.

Dear Simon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was your account fully verified previously? Could you please advise if you accumulated your winnings with or without an active bonus? Did you receive any explanation from the casino why your account has been deactivated?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Simon,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hey. The casino processed the refund via wire transfer they told me it would take 3 to 10 business days for the money to be deposited into my bank account but i dont see the money in my bank account. I gave them all of the correct information of my bank account its been more then 10 business days the bank doesn't even see a pending wire transfer or anything of 1300$ can you contact the casino about this plz.

Thank you very much, Simon, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Simon!

From now on, I will try my best to help you with your issue. I would like to invite Cobra Casino's representatives into this discussion and explain the situation to us.

Dear Casinoguru, dear player, 

We have indeed suspended the player's account due to some automated alerts based on depositing patterns. We are happy to discuss details with the player if he wishes to learn more. 

Meanwhile, we have decided to refund the player's deposits. We have processed the withdrawal but the money was returned to us due to incorrect bank details. We are contacting the player to provide the correct details and, once we have them, we will process the refund immediately. 

I hope that solves the issue. 

Kind regards,

Cobracasino Team

Dear Cobra Casino's representatives,

Could you please provide us with any supporting evidence? I would like to ask you to do so by sending it to my email address, 'martin.d@casino.guru'.

Hello,

We have provided Martin all the necessary evidence on the case.

We are waiting for confirmation that he has reviewed it.

Best regards,

CobraCasino Team

Hello Simon!

I would like to ask you to provide us with more information on what payment method or methods did you used to deposit to Cobra Casino?

Hello Simon!

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.