The player from Portugal faced issues with withdrawal at the casino, having made winnings and a recent withdrawal request of 600 euros that was currently disabled. After completing KYC Tier 2 verification, the player was still under review, and support could not provide clarity on the reason. The Complaints Team acknowledged the player's concerns but ultimately rejected the complaint due to the player losing the winnings through betting, indicating that no further action could be taken at that time.
Chips.gg Casino - Player's withdrawal is disabled and account is under review.
Amount: €1,400
Chips.gg Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.5
Chips.gg Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
4 weeks ago
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1 month ago
Hello , i joined this website 7 days ago, i made some winnings 6-7 days ago and in that same day after a lot of problems( bugs ) i made a withdrawal for 600 euro , fast fowards to 3 days ago i deposit and made some winnings too and i went to request withdrawal but it said disabled and to contact support, so i did and they asked me to do kyc tier 2 ( before for first withdrawal it was never required) but no problem and so i did it(again their site kyc link wasnt working for 2 full days so i had to wait even more) but i am now full verified for almost 24 hours and when i told them im fully verified to release my withdrawal block they told me my account was still under review( im fully verified on kyc will provide screenshots if needed) when i asked why im on under review the support also doesnt know or tell me.
chips.gg are trying to hold my money trying to induce into gambling it before opening withdrawal section
i have plent of screenshots and will provide if needed
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1 month ago
Dear kozydkb,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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1 month ago
Translation
That's not the case, I'm fully kyc verified on the site and they simply block my withdrawals (i.e. I can't make any withdrawals) for no reason whatsoever.
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1 month ago
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can you help me and contact the casino? they have disabled the possibility of making withdrawals (i can't create withdrawals) with my fully verified kyc account
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1 month ago
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you can close the complaint as i couldn't withdraw the money i lost the money betting, however chips is a horrible site
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4 weeks ago
Dear kozydkb,
I apologize if I misunderstood your initial problem.
Sadly with the winnings played down, we are forced to reject the complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
