The player from Argentina had requested a withdrawal more than 2 weeks ago. Unfortunately, he had not received his winnings yet. He had confirmed that he successfully withdrew a large amount before and had passed the KYC verification. No bonus was activated when he accumulated his winnings. Despite our efforts to mediate, the casino did not respond, which led us to close the complaint as 'unresolved'. This was a common practice for this casino, as evidenced by over 15 other cases with the same outcome. We recommended caution when dealing with this casino due to its lack of response to complaints.
CBet Casino - Player's withdrawal is delayed.
Black points: 552
Amount: $1,500,000 ARS
CBet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
5 months ago
Public
Public
5 months ago
Translation
I requested withdrawal of my money on October 24th. 15 days have passed and I only receive automatic responses via email saying that they are working on my case. (They never clarified to me what specifically happens)
It seems excessive to me and I really need a quick solution to this problem.
Automatic translation:
Public
Public
5 months ago
Dear maicobender,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Public
Public
5 months ago
Translation
Hello.
Yes, I have made a withdrawal of 300,000 before.
Yes, I pass the KYC verification.
No bonus was or is activated.
It's a large sum of money, I really need the help. Thank you.
Automatic translation:
Public
Public
5 months ago
Dear maicobender,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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