HomeComplaintsCazimbo Casino - Player’s withdrawal is delayed.

Cazimbo Casino - Player’s withdrawal is delayed.

Amount: €60

Cazimbo Casino
Safety Index:Above average
Submitted: 30 Jun 2024 | Case closed : 15 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 months ago

The player from Greece requested a withdrawal two weeks ago, but it remained in pending status. Despite daily communication, support assured the player that the amount would be transferred soon, but the financial department did not provide a processing timeline. We attempted to gather more information from the player regarding previous withdrawals, KYC verification, and bonus usage. However, the player did not respond to our inquiries, leading to the rejection of the complaint due to insufficient information.

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4 months ago

I have made a withdrawal from 12/6/24 and it is still in pending status. Every day I communicate with them they say that I would not worry and that the amount will be in my bank account as soon as possible. They (the contact support) promote my problem to financial department but they can’t inform me when my withdrawal will be processed.

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4 months ago

Dear gdiakomo10, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

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3 months ago

Dear gdiakomo10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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