Cazimbo Casino - Player accuses casino of game manipulation.

Hello, I would like to report this lousy site for the manipulation of gaming machines, with which they cause a lot of damage to people... I already reported Rabidi N.V. on another site, namely wazamba.com, when I lost 800,000 ft (~2000€) in 20 minutes on Plinko on a game called pl, which I noticed towards the end of the game, it doesn't enter results and doubles the amount of the bet.. I signaled and they shook me to delete website data etc.. I did it but it still cheated, since then I deleted myself from it, I also played on this cazim and it was very my money disappeared quickly, the game cheated me out of about HUF 50,000, which I made a screenshot of, I had already asked 3 days ago, both nicely and badly, to close my account, they didn't tell me to let me fail again.. this morning they emailed a complaint about their Plinko game I also sent a video to be investigated, and then the answer came that my account was closed at my request.. the fraud was discovered and my account was immediately closed, for which I almost begged for 3 days and they did not do it.. where can I send you a video because here the web does not allow uploading only 5 mb.. take a look, the game takes away the bet when it gives out a ball and in many cases when it falls, it doesn't even add to my balance, but subtracts it again... I want an investigation as soon as possible, because if I can't find a solution here, I will file a police report with the Rabidi n.v. against, because they take people's money by fraud.. his pages caused me HUF 1 million in damage.. I won't leave it at that, who knows how many people are beaten like this. I will send the email in which I informed them about the family. thank you in advance for your inquiry

Hello Novcsi87,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cazimbo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When exactly did you request the account closure and when it got closed? Did you request for account closure or self-exclusion? When was the last time you spoke to the casino and what was it about? Please forward the mentioned videos and screenshots to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Dear Novcsi87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, on 08.31., I asked for my account to be closed first in chat, then in an email 2-3 times I already wrote badly to see if they would close it because of that, but they didn't do it... then I sent the video on 03.09. After an hour, they answered what they hadn't until then, that they would lock my account in accordance with my request... but of course they didn't answer about the video... it wasn't verified because its pages are set so that it says that your page doesn't require verification yet and so you can't prove yourself to the person, that's all then they ask if they have to pay, I think they know what to do... that's how I know that I play on one of their sites, that I never win... I send videos, notice that when a few balls fall into the multiplier, it doesn't add to the amount, but subtracts from it.. and their 3rd page, where I have already informed them of this error, but they are only interested in downloading... the video goes to that e-mail

I forgot to attach it, I also asked in an email, then it was even uglier, because they didn't even talk about it in chat and I got pumped a little... 1. and 2. I have an email, and 3. it was closed after the video was sent, when I was waiting for a response to the videos, they sent a message about the closure, I am also attaching it

Hello Novcsi87,

Do I understand it correctly that your account is currently closed? Would it be possible to forward the video to nikolas.b@casino.guru for further review?

Hello, it is closed, I already sent it to the email last time when you told me where to send it

Hello Novcsi87,

Unfortunately the links you forwarded are not working. Would it be possible to forward the videos in other format or way?

Dear Novcsi87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'll send it somehow... the page didn't even indicate that I had an account, even yesterday it showed me that I was looking for casino guru's answer... I just received both at the same time

Hello Novcsi87,

I've received the video but I do not see anything unusual on it. You did bet and lost and won a little but no anomaly or technical issue is visible there - you did bet the red which has the highest possible win chance but also a highest lose rate.

As per your account is now closed, can you please advise if there was any remaining balance left on your account?

Dear Novcsi87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.