The player from Portugal made multiple deposits totaling 95€ but the funds have not been credited to his casino account. Despite reaching out to customer support, he receives only automated responses asking for patience.
Casinostars - Player's deposits are delayed.
Amount: €95
Casinostars
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for player to reply
29d 20h 51m 31s
Case summary
3 hours ago
Public
Public
6 hours ago
Translation
I made deposits of 40 (via mbway), 25, and 30 (via Mastercard). The money was taken from my account but was not credited. Customer support responds automatically and only asks me to be patient. I want my money. This seems like a total scam to me.
Automatic translation:
Public
Public
3 hours ago
Dear Ccfhe,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Ccfhe has 29d 20h 51m 31s to reply
