The player from Switzerland had his winnings cancelled and account blocked as the deposits haven’t been allegedly received by the casino. We rejected the complaint because the player didn't respond to our messages and questions.
Casinorex - Player’s account has been closed.
Amount: €2,400
Casinorex
Safety Index:Very highSafety Index
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9.3
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
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2 years ago
Translation
Hallo.Casinorex simply closed my account. But I still have a balance of 2400 euros. I'm in conversation with the casino. Casinorex's reasoning is that it should still have open deposits of 3550 euros that my bank has not paid in should.Everything actually always worked out until I won three or four times.I made my deposit with a Visa credit card.I also sent all my bank account transfers to the casino.I hope that you can do something.Thank you very much
Markus J*****
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Dear bayern1966,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which payment method you have used to deposit funds into your account? Do I understand correctly that you provided all the requested bank statements?
If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
Translation
Hello. I made my deposits with a Visa card and with a Klarna booking, which is debited directly from my account. Casinorex claims that you have not received some bookings. Which from my point of view cannot be possible. My bank has certainly made all bookings.
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2 years ago
Thank you, bayern1966, for your reply. Would you mind sharing those bank statements with me as well, please? My email address is petronela.k@casino.guru. You can forward any relevant communication too.
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2 years ago
Translation
Hello. Sorry, Casinorex has not yet finished with your clarifications. And I would like to wait until these clarifications are not yet completed. I thank you for your efforts anyway and I will get back to you if Casinorex is not ready to pay. I believe simply not that my bank has not made payments, as Casinrex claims. Thank you very much.
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2 years ago
Hello bayern1966,
Have there been any developments since our last conversation, please?
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2 years ago
Translation
Hello.Unfortunately I haven't received an answer until today.I'll wait another 2-3 days, then I'll write to Casinorex again.But I think that my chances of getting money are rather small.Otherwise I'll think about it To take legal action against the casino. I'm sure I still have options. Thank you
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2 years ago
I understand your frustration, bayern1966. Do you still wish to proceed with this case or you prefer to try to resolve it with your lawyer?
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2 years ago
Translation
Hello.I don't know what to do at the moment.I'm not hearing anything from Casinorex at the moment.What would you do?I don't know if it will help,I really just want a decision from Casinorex then I can close with this casino.Besten Thanks to.
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2 years ago
Could you please forward your bank statement to petronela.k@casino.guru? We could try to help you but we need some supporting evidence that all the payments left your bank account and didn't return. Thank you in advance.
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2 years ago
Translation
Hello. Can you tell me exactly what bank statements you need? I made deposits from February - September. I also shocked Casinorex indirectly time the withdrawals.
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2 years ago
Ideally, we need all the bank statements from the point you registered in this casino till now.
