The player from Arizona had experienced delays in his Bitcoin withdrawal which exceeded the stipulated 48-hours processing time and had lasted nearly a week. The Complaints Team had advised him that withdrawal processing times could sometimes take a couple of days or even weeks due to various factors such as unfinished KYC verification or high volume of withdrawal requests. The team had recommended patience and full cooperation with the casino. The player later confirmed that he had received his payment, but expressed dissatisfaction with the casino's advertised withdrawal time frame. The issue was marked as resolved by the Complaints Team.
CasinoMax - Player's withdrawal has been delayed.
Amount: $278
CasinoMax
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Dear Bombarddz,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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1 year ago
Dear Bombarddz,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
You're absolutely right and everything you said except you missed one point that should be stated and it's not it says verified users can expect withdraws or ( Transfers )
Within 48 hrs. I have recently received my payment but I would of patronize a different casino with which withdraws are advertised as either within 48 hrs or some even immediately.I don't where your from but here that's considered FALSE ADVERTISING 🤔
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1 year ago
Dear Bombarddz,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
