The player is unable to acces her account due to forgotten password. The complaint was rejected as the player failed to respond within the given time.
Casinoin - The player's unable to acces her account.
Amount: €20
Casinoin
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I deposited 20 euros at casinoin, debited from the bank, but not booked on the player account.
I then signed off. Wanted to log in again. I forgot my password, I went to restore my password via email, but did not get any new access. Is my money gone now ???
Automatic translation:
Public
Public
2 years ago
Hello Bell2410,
Thank you for submitting your complaint and I'm sorry to hear about your issue with Casinoin. Please allow me to ask you a few more question before we would even try to contact the casino. Did you try to contact the casino directly with this issue through live chat or e-mail? Did you try to reset your password multiple times?
If you did not contact the casino yet, I would definitely recommend you to do it as fast as possible. Looking forward to your answer.
Regards,
Nick
Casino.guru
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