Casino Rocket - The player struggles to withdraw her balance.

Hello, casino won't process my cash out they just keep asking for the same documents I had already uploaded was told Friday by live chat account was fully verified & that it would be processed Monday only to find out they cancelled the cash out & requesting the same documents. I have 11 document documents approved out of the 3 they ask for.

Please help!

Hello briina,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Rocket. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Received the cash out! Thanks.

Thank you briina for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick