Casino Rocket - Player's tournament winnings are delayed.

hi I played the tournament thanksgiving spins and won 300 pounds it’s been 3 days and have proof of my win the customer service and vip managers have been making up excuses non stop why I haven’t received it.

Hello Shurmey,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Rocket. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When did the tournament end? Have you experienced such issues in the past? When was the last time you spoke to the casino and what was it about?

Please keep in mind that most of tournament winnings may take up even to a month to be delivered to the player.

Looking forward to your answer.

Regards,

Nick

My account has been waiting 5 days to be verified thanks tournament ended Sunday just passed 11:00am est Australia time it was called Thanksgiving spins

Hello Shurmey,

We always recommend to wait at least 14 days for the verification to be processed as well as the tournament winnings may take time to hit your account. Please let us know by the beginning of the next week regarding the status of the verirication.

Dear Shurmey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.