The player from Canada had expressed frustration after he had deposited a total of $2050 on three different occasions without any credits to his casino account. He had disputed the casino's claim that they had received the payment but made an error in crediting his account. The player had provided proof and insisted that the casino should have borne the responsibility for any system bug. However, he later informed that the dispute had been settled. We had marked the complaint as resolved and thanked the player for his cooperation.
Casino Extreme - Player experiences deposit crediting issues.
Amount: Can$2,000
Casino Extreme
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
3 months ago
Translation
I am very disappointed. I registered at this casino because it seemed appealing with nice graphics etc. However, the problem is that on December 28, 2023, I deposited $250 and they took the money from my account but nothing was credited to my casino credit, just error. I again deposited $300 on January 6, 2024 and the same thing happened. Today, I deposited $1500 on January 8, 2024 and again nothing shows up. I have written to them and they just tell me to be patient, but honestly, I want my money. I find this highly unprofessional and a bit like being scammed. They take our money and give us nothing in return. Considering the cost of living, I'm very disappointed and I do not recommend it.
Automatic translation:
Public
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3 months ago
Dear jeanbedard89,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
Public
3 months ago
Translation
Casino extreme tried to pass me one quickly I do not agree with the arguments put by veronika on my file the casino claims that we received the payment but that we were in error but it credited me the amounts in my account banking
But no on the casino account it's been several days that it lasts according to me either he lost my payment or he tries to pass me one by stealing my dues I send all the proof and the conversation sheets which proves himself that I say the payments in error and note them by amount
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Public
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3 months ago
Translation
The extreme casino claims that yes it has made deposits of 250, 300 and 1500
But to silence me he just credits me 250 and says that the others who do not reimburse even with the supporting proof I seriously dispute that the payment system is bugged is not my problem and must pay I will keep everything and if it does not work here I will go further
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Public
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3 months ago
Dear jeanbedard89,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards
Veronika
Casino.Guru
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