Captain Spins Casino - Player’s deposit has never been credited to his casino account.

The money left but did not come to the casino to play

Dear Jouni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied.

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it together with the payment receipt to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I have taken, reported that the payment is later than today, the game mode. It was not, nor has it been returned to my bank account

Dear Jouni,

Do I understand it correctly that you’ve reported the issue to the casino only, not the payment provider? Which payment method you have used? Please forward payment receipt to petronela.k@casino.guru. Thank you very much in advance. 

I got my money

Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Jouni, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru