The player from Georgia had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player expressed frustration with the casino, stating that they had removed the funds from his account without paying him. Despite our team's efforts to assist and extend the resolution timeframe, the player stopped responding to our messages. As a result, we were unable to investigate further, leading to the rejection of the complaint.
Captain Jack Casino - Player’s withdrawal has been delayed.
Amount: $80
Captain Jack Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
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1 month ago
Dear berent9898,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
Dear berent9898,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
They never paid n took it out of my account n wouldn't give it back, guess can say they stole it for that matter anyway I'll never play again probably, no worries thx for the help
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1 month ago
Thank you for your reply, berent9898. Do I understand correctly that you are no longer interested in proceeding with this complaint?
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